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Bad download link

BillAllcock
Beginner
1,414 Views

In the "Memory Replacement Guideline and Advanced Memory Test for DSG Commercial Platform Server BIOS Technical Paper Revision 2.1 May 2023" at this URL:  https://www.intel.com/content/dam/support/us/en/documents/server-products/memory-replacement-guideline-and-amt-guide-for-dsg-server-systems.pdf

In section 4.1 on page 9, there is this: 

Advanced MemTest Application in the Server BIOS Memory Reference Code https://cdrdv2.intel.com/v1/dl/getContent/566767

However that links throws an error and says to contact support.  How can I obtain the document linked above?

Thanks,

Bill

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15 Replies
Azeem_Intel
Employee
1,384 Views

Hi BillAllcock,


Greetings for the day!


Hope you are doing well. Please find the attached document Please let us know if you need any further assistance.

 

Best Regards,


Azeem_Intel

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BillAllcock
Beginner
1,336 Views
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BillAllcock
Beginner
1,335 Views

Actually, the document you linked is the one I have.  I am looking for the "Advanced MemTest Application in the Server BIOS Memory Reference Code" document.

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Azeem_Intel
Employee
1,325 Views

Hi BillAllcock,


Greetings for the day!


Thank you for your response, We'll take some time to check with our internal team and get back to you shortly. Thank you for your patience!

 

Best Regards,


Azeem_Intel

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Azeem_Intel
Employee
1,320 Views

Hi BillAllcock,


Greetings for the day!


Could you please clarify which specific product you are referring to?

 

Best Regards,


Azeem_Intel

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BillAllcock
Beginner
1,303 Views

We have a variety products but because the system is still being installed and brought up and Intel still owns it, I am not permitted to provide details in a public forum.  That being said, if you look in the document you provided above, on page 9 you will see Table 4.1.  It references a document named "Advanced MemTest Application in the Server BIOS Memory Reference Code" and has this link:

 

https://cdrdv2.intel.com/v1/dl/getContent/566767

 

When I click that link I get:

Content Download Error

There was a problem downloading the content. Contact RDC Support for help.

 

Which is what I am trying to do.  I am looking for the document referenced in Table 4.1 on page 9.

 

Bill

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Azeem_Intel
Employee
1,291 Views

Hi BillAllcock,


Greetings for the day!


We request that you please share your product details. Without knowing the product, it may be difficult to provide further assistance.

 

Best Regards,


Azeem_Intel

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BillAllcock
Beginner
1,251 Views

Here is what is publicly available: https://www.alcf.anl.gov/aurora

However, I don't understand why it matters or why this is so hard.  What if I just want this for research purposes?  You have a broken link in an Intel document that points to another Intel document.  I just want that second document. 

If you can't do that, then you can do whatever the equivalent of closing this discussion is.

 

Bill

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Pintu
Employee
1,214 Views

Hi BillAllcock,


Greetings for the day!


As per this case, we are checking with the internal resources, and we will update you on the status shortly.

 

Thank you for using Intel products and services.

 

Best Regards,
Manoranjan.

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Daniel_O_Intel
Employee
1,020 Views

Hi Bill - 

 

I just checked; the referenced document is marked Intel Confidential, so it is only available to users who have signed an NDA.

 

You can request a Premier account at https://www.intel.com/content/www/us/en/developer/programs/overview.html to get access to NDA and Intel Confidential material. See https://www.intel.com/content/www/us/en/support/articles/000058073/programs/resource-and-documentation-center.html for an overview of the differences between Standard and Premier.

 

 - Daniel

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Azeem_Intel
Employee
1,018 Views

Hi William,



Greetings for the day!



We appreciate your patience. It's possible that you don't have access to RDC. We have a process in place for customers to sign an NDA in order to gain access to RDC.


https://www.intel.com/content/www/us/en/support/articles/000058073/programs/resource-and-documentation-center.html



Best Regards,


Azeem_Intel


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Azeem_Intel
Employee
864 Views

Hi BillAllcock,



Greetings for the day!


This is the first follow-up regarding the issue (Bad download link) you reported to us.


We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.



Best Regards,

Azeem_Intel


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Azeem_Intel
Employee
707 Views

Hi BillAllcock,



Greetings for the day!


This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.



Best Regards,

Azeem_Intel



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BillAllcock
Beginner
686 Views

Apologies.  I have been replying to the emails, but they were not getting through.  I have what I need.  You can close this ticket.

Thanks,

Bill

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vij1
Employee
662 Views

Hello Billallcock,


Greetings!


Thank you for the response. We are closing the case.


Regards,

Vijay N.



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