03-27-2017 08:53 PM
In order to better understand the issue you are having could you please include the following info:
- Server, chassis, board model
- Troubleshooting steps already performed (PS reseat, swap, etc)
- System logs
- Current BIOS version
Its possible this could be an intermittent issue and could be resolved by reseating or swapping the PS. If the issue follows the PS its possible a hardware issue that will require the PS to be replaced. In such a case this server is a bit old and its possible that it is out of warranty so the PS replacement won't be covered.
Please let us know the outcome.
Intel Customer Support
04-06-2017 06:04 PM
We understand sometimes it is difficult to work on a server environment right away. What we can do in this case is that we can have your client contact our http://www.intel.com/content/www/us/en/support/contact-support.html# @9 Intel Support Team at your best convenience.