Cannot update firmware on DC P3600

[SPigg]

c:\isdct>isdct load -intelssd 0

WARNING! You have selected to update the drives firmware!

Proceed with the update? (Y|N): y

Updating firmware...

- Intel SSD DC P3600 Series PHMD6525000K2P0YGN -

Status : Please contact your Intel representative about firmware update for this drive.

c:\isdct>

c:\isdct>isdct show -a -intelssd 0

- Intel SSD DC P3600 Series PHMD6525000K2P0YGN -

AggregationThreshold : 0

AggregationTime : 0

ArbitrationBurst : 0

BusType : 17

CoalescingDisable : 1

ControllerCompatibleIDs : PCI\\VEN_8086&DEV_0953&REV_01PCI\\VEN_8086&DEV_0953PCI\\VEN_8086&CC_010802PCI\\VEN_8086&CC_0108PCI\\VEN_8086PCI\\CC_010802&DT_0PCI\\CC_010802PCI\\CC_0108&DT_0PCI\\CC_0108

ControllerDescription : @oem9.inf,%pci\\ven_8086&dev_0953.devicedesc%;Intel(R) Solid-State Drive P3700/P3600/P3500/P3520/750 Series

ControllerID : PCI\\VEN_8086&DEV_0953&SUBSYS_00D98086&REV_01\\55CD2E414D5D886E00

ControllerIDEMode : False

ControllerManufacturer : @oem9.inf,%intel%;Intel

ControllerService : IaNVMe

DevicePath : \\\\.\\PHYSICALDRIVE2

DeviceStatus : Healthy

DirectivesSupported : False

DownloadMicrocodePossible : True

DriverDescription : Intel(R) Solid-State Drive P3700/P3600/P3500/P3520/750 Series

DriverMajorVersion : 4

DriverManufacturer : Intel

DriverMinorVersion : 2

DriverVersion : 4.2.0.1002

DynamicMMIOEnabled : The selected drive does not support this feature.

EndToEndDataProtCapabilities : 17

EnduranceAnalyzer : Media Workload Indicators have reset values. Run 60+ minute workload prior to running the endurance analyzer.

Firmware : 8DV1DP05

FirmwareUpdateAvailable : Please contact your Intel representative about firmware update for this drive.

FormatNVMCryptoEraseSupported : True

FormatNVMSupported : True

HighPriorityWeightArbitration : 0

IOCompletionQueuesRequested : 30

IOSubmissionQueuesRequested : 30

Index : 0

Intel : True

IntelGen3SATA : False

IntelNVMe : True

InterruptVector : 0

IsDualPort : False

LBAFormat : 0

LatencyTrackingEnabled : False

LowPriorityWeightArbitration : 0

Lun : 0

MaximumLBA : 3907029167

MediumPriorityWeightArbitration : 0

MetadataSetting : 0

MetadataSize : 0

ModelNumber : INTEL SSDPE2ME020T4D SFF NVME 2000GB

NVMeControllerID : 0

NVMeMajorVersion : 1

NVMeMinorVersion : 0

NVMePowerState : 0

NVMeTertiaryVersion : 0

NamespaceId : 1

NamespaceManagementSupported : False

NativeMaxLBA : 3907029167

NumErrorLogPageEntries : 63

NumLBAFormats : 6

NumberOfNamespacesSupported : 1

OEM : Dell

OpalState : Unsupported

PLITestTimeInterval : The selected drive does not support this feature.

PNPString : SCSI\\DISK&VEN_NVME&PROD_INTEL_SSDPE2ME02\\000000

PathID : 0

PhyConfig : The selected drive does not support this feature.

PhySpeed : The selected drive does not support this feature.

PhysicalSectorSize : The selected drive does not support this feature.

PhysicalSize : 2000398934016

PowerGovernorAveragePower : The desired feature is not supported.

PowerGovernorBurstPower : The desired feature is not supported.

PowerGovernorMode : 0

Product : Middledale

ProductFamily : Intel SSD DC P3600 Series

ProductProtocol : NVME

ProtectionInformation : 0

ProtectionInformationLocation : 0

ReadErrorRecoveryTimer : Device does not support this command set.

SCSIPortNumber : 2

SMARTEnabled : True

SMARTHealthCriticalWarningsConfiguration : 0

SMBusAddress : 128

SMI : False

SectorDataSize : 512

SectorSize : 512

SelfTestSupported : False

SerialNumber : PHMD6525000K2P0YGN

TCGSupported : False

TargetID : 0

TelemetryLogSupported : False

TempThreshold : 85

TemperatureLoggingInterval : The selected drive does not support this feature.

TimeLimitedErrorRecovery : 0

TrimSupported : True

Vendor : NVMe

VolatileWriteCacheEnabled : False

WriteAtomicityDisableNormal : 0

WriteCacheReorderingStateEnabled : The selected drive does not support this feature.

WriteCacheState : The selected drive does not support this feature.

WriteErrorRecoveryTimer : Device does not support this command set.

c:\isdct>

Using: Intel SSD Data Center Tool x64 -v3.0.16

[JoseH_Intel]

Hello SPigg, Thank you for joining the community. About this SSD issue could you tell if this is installed on a Data Center Block equipment? What method are you trying in order to update the firmware for this device? Could you share the hyperlink where you are downloading the firmware file? We will look forward for this information Regards Jose A. Intel Customer Support Technician Under Contract to Intel Corporation

[SPigg]

Hi Jose

It is installed on a HP DL380 Gen9 running Windows Server 2016.

Using: Intel SSD Data Center Tool x64 -v3.0.16

I don't have any firmware files. I was under the impression (reading the manual and the how-to's online) that it downloads the firmware automatically.

thanks

[JoseH_Intel]

Hello SPigg, Thanks for the updates. I will transfer this thread to the SSD department so they could assist you better with the firmware installation. Regards Jose A. Intel Customer Support Technician Under Contract to Intel Corporation

[JosafathB_Intel]

Hello SPigg, Thank you for contacting Intel® Memory & Storage Support. As we understand you need assistance with your Intel® SSD DC P3600 Series installed in your HP Proliant DL380 Gen 9 Server. In order to further assist you we will like you to provide us with the following information: • We will like to know if the Intel® SSD DC P3600 Series came included with your HP server. • We will like to know if you have tried to use the Intel® SSD Firmware Update Tool to update your SSD firmware (https://downloadcenter.intel.com/download/28174/Intel-SSD-Firmware-Update-Tool?product=80097) We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[SPigg]

Hi,

1. The drives were purchased separately from the server - you should be able to tell from the model number.
2. The SSD Firmware Update Tool does not support the P3600 (as per the documentation on the Intel Website).

[JosafathB_Intel]

Hello SPigg, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[JosafathB_Intel]

Hello SPigg, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[JosafathB_Intel]

Hello SPigg, Thank you for your reply. In order to further assist you we will like to know the following information: 1. We will like to know if you have tried to use the latest version of the Intel® SSD Data Center Tool (Intel® SSD DCT) to update your SSD firmware. https://downloadcenter.intel.com/download/28460/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87278 2. We will like to know how many units you have that are experiencing the same issue at the moment of trying to run a firmware update. 3. We will like to know if your drive is connected directly to the board or if the drives are connected to a backplane or a RAID controller. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation

[SPigg]

Hi,

sorry, but I don't think you know what this product is...

1. Yes, the latest version is installed. In Explorer it just shows 2 bars in the circle and then won't continue any further without any error messages. In Chrome it just gives me the error "Oops, something went wrong while trying to scan. Please try again, or see our FAQs for help." There is however no help available for this error message. Windows Server 2016.
2. We've got 4 units, all are experiencing the same issue.
3. Based on the model number I gave you, it is impossible to be connected via RAID... NVME u.2 drives only have one possible way to connect to the main board.

[JosafathB_Intel]

Hello SPigg, Thank you for your reply. Based on the information you provided your server is an HP DL380 and your SSD model is an SSDPE2ME020T4D that is an OEM drive meaning that has been designed and modified to work with a specific firmware and hardware in your case a Dell* firmware. This being said, since you already tried using the latest version of our data center tool and you were not able to update the firmware of your drive, we advise you to contact Dell* for an updated version of the SSD firmware. Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[JosafathB_Intel]

Hello SPigg, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

[JosafathB_Intel]

Hello SPigg, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation