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Community Manager
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How can I change the terminal escape sequence for system1/sol1 on a RMM4?

2 of my RMM4 came with ^C instead of the usual ~. as the terminal escape sequence of sol1. How can I change this back?

Every helpful reply is highly appreciated.

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Community Manager
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We understand that you received an RMM4 different that the usual. It will help us a lot if you provide us with the entire model of the system you have so we can double check what it comes with it.

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Community Manager
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The base board is a S2600CWR, version H12881-261 (as reported by dmidecode).

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Community Manager
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Hello Harald Dunkel,

 

In an effort to better assist, can you please send us a screenshot of how the console looks like on your screen, and the model information of the RMM4 module?

 

 

As a troubleshooting option, can you please go ahead and run a firmware update on the RMM4 module. You can download the firmware from our Intel https://downloadcenter.intel.com/ download Center.

 

 

We are looking forward for your results.

 

 

Best regards,

 

 

Caesar B.

 

Intel Customer Support

 

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Community Manager
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Here is the screenshot:

Please note the "ctrl-c" message.

The RMModule is a "RMM4 Lite". Thats all I got from the bill.

Currently installed firmware is SE5C610.86B.01.01.0016.033120161139

Would you mind to post a pointer to the firmware update you are referring to? AFAICS there is no BIOS update for S2600CWR. The "S2600CW" page lists all kinds of boards, but no S2600CWR.

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Community Manager
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Hello Harald Dunkel,

Please try updating to the latest https://downloadcenter.intel.com/download/26515/Intel-Server-Board-S2600CW-Firmware-Update-Package-f... Firmware Intel® Server Board S2600CW Firmware Update Package for EFI.

Please let us know of the outcome.

Best regards,

 

Caesar B.
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Community Manager
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Hello Harald Dunkel,

We are wondering if you were able to update the Firmware to the latest version and please let us know of the outcome.

Sincerely,

 

Caesar B.
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Community Manager
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Not yet. The next quarterly downtime is scheduled for this weekend, but its a very tight schedule with a lot of hosts on the list.

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Community Manager
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Hi there!

 

 

Thanks for the update. I will set a follow up for next week to see if you were able to update the system after all.

 

 

Dave A.
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Community Manager
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Can you tell me why I am not allowed to paste text into this editor window? Thats annoying.

Anyway, using the current bios version (version number not pasted here, sorry) I can use '^.' to escape from the sol session.

Thanx very much for your help

Harri

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Community Manager
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Hello Harald Dunkel,

In order to expedite the resolution of this case, please http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support .

Best regards,

Caesar B.

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Community Manager
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Hello Harri,

 

 

Was your problem solved by using the current BIOS Version?

 

 

Best regards,

 

Caesar B.
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Community Manager
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Hello Harald,

 

 

It seems you were able to solve the issue by flashing the current bios version.

 

 

Please let us know if you need further assistance.

 

 

Best regards
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