Intel BIOS Firmware update package DOESN'T support INTEL Xeon

[idata]

Hello

Thank you for your email, see below.

Board E51976-406

Serial no: AZGP05000111

BMC 1.23

HSC0.00

ME 06.00.30.1119

SDR 0.18

BIOS S3420GP.86B.01.00.0046

BIOS Build date 09/29/2010.

Before proceeding with BIOS update for https://downloadcenter.intel.com/product/46533/Intel-Server-Board-S3420GPLC Intel® Server Board S3420GPLC reading the important notes section I see the following.

The system BIOS revision provided in this software update package does not include processor microcode to support any production Intel(R) Xeon(R) processors.

Also when running EFI I'm advised to run BMC & FRUSDR before updating the BIOS. I didn't proceed to install update.

I'm TOTALLY confused. I have Xeon processor.

If I install https://downloadcenter.intel.com/download/23921/S3420GPLX-LC-Firmware-Update-Package-for-EFI?product=46533 S3420GPLX/LC Firmware Update Package for EFI fully package how will this affect Xeon processor?

Thank you for your help.

Hello Christopher,

Thank you for your email. I do not

see an S3420GPC board in the ARK product catalog, but the S3420GP TPS documentrefers to the LC SKU as "S3420GPC", so what you have may be the S3420GPLC: http://www.intel.com/content/dam/support/us/en/documents/motherboards/server/s3420gp/sb/s3420gp_tps_r2_4.pdf http://www.intel.com/content/dam/support/us/en/documents/motherboards/server/s3420gp/sb/s3420gp_tps_r2_4.pdf

You can download the BIOS update from

the "Download Drivers" menu option on the left side of the product page.

http://ark.intel.com/products/46533/Intel-Server-Board-S3420GPLC http://ark.intel.com/products/46533/Intel-Server-Board-S3420GPLC

If you do not see the software you are

looking for in the ARK driver list, you can search the Intel Download Centerwebsite for your board model to see more options.

https://downloadcenter.intel.com/search?keyword=s3420gplc https://downloadcenter.intel.com/

If you require further assistance, Intel

Customer Support can be reached through the following site:

http://www.intel.com/content/www/us/en/support/contact-support.html http://www.intel.com/content/www/us/en/support/contact-support.html

Regards, </spa...

[idata]

Hello Christopher,

Just to confirm, what is the Intel® Processor Model you are trying to use on this board? Best regards,Caesar B.

[idata]

Installed - Intel(R) Xeon(R) CPU X3440@2.53GHz

F2 screen reads - Version 1.23.1114 Copy write 2009 America Mega Trends Inc (not sure that helps).

Thanks.

[Cesar_B_Intel]

Hello CABIRDUK ,

According to http://www.intel.com/content/www/us/en/support/boards-and-kits/000007017.html http://www.intel.com/content/www/us/en/support/boards-and-kits/000007017.html your Intel(R) Xeon(R) CPU mailto:X3440@2.53GHz X3440@2.53GHz is compatible with your board.

Intel® recommends updating the BIOS only if it resolves a specific issue on your Server board.

By updating your board's firmware the processor compatibility with our board will continue to be the same. You could refer to https://downloadcenter.intel.com/download/20558/S3420GPLX-LC-Firmware-Update-Package-for-EFI previous Firmware update package for the Intel® Server Boards S3420GPLX/LC Release notes which states:

Processors supported:

Intel(R) Xeon(R) Processor 3400 Series

Intel(R) Core(TM) Processor i3-500 Series

Intel(R) Pentium(R) Processor G6950

On-Board Component Option ROM Versions: N/A

LSI SWRAID Oprom : ESRT2 A.10.0225163I

Intel(R) Matrix RAID Oprom : 10.6.0.1091

Intel(R) iSCSI Boot Oprom : v2.3.62

IBMC Matrox VGA : VBE BIOS V3.8SL

82574L PXE Version : Intel(R) Boot Agent GE v1.3.24

82578DM PXE Version : Intel(R) Boot Agent GE v1.3.35

82578DM EEPROM Version : v3.1

82574L EEPROM Version : v1.0

Management Engine Firmware Version : 6.0.30.1199

Please let me know f you have any questions,

Best regards,

Caesar B.

[idata]

Hello Caesar

The reason for considering upgrade is Microsoft technical support have suggested I do so.

The reason, resolve Windows 10 Enterprise File Explorer crashing (locking up).

Personally I'm not entirely convinced the issue is related to BIOS but I'm happy to be proved wrong.

In my experience it's important to select the correct BIOS upgrade path if problems are to be avoided and I'm thankfully for your assistance.

Thank you.

Best wishes

Christopher

[idata]

Hello Christopher,

We are glad to hear you are thankful for our assistance. Please let us know if the Bios upgrade was successful and if it solved your issue as suggested by Microsoft technical support.

Regards,

Caesar B

[idata]

Hello Christopher,

I would like to confirm if the previous information provided was able to help you with your concern?I am looking forward to hearing from you.Regards,Angie

[idata]

Hello Angie

Thank you for taking the time to follow up.

I haven't updated.

Support documents suggest don't do so if the system is working.

Since installing the latest version of Windows 10 file explorer is functioning as required.

Microsoft support still suggest BIOS upgrade. I'm hesitating to do so because I know if it goes wrong its an absolute nightmare to recover from.

Have a fabulous week.

Best wishes

Christopher

[idata]

Hello Christopher,

Thank you very much for your reply.In the mean time if your system still works fine you can proceed as normal.If you start to face any issue do not hesitate to use out /news Intel Communities, and we will be more than glad to help.Regards,Angie.