Intel® Server System M50CYP2UR312 not able to detect the hardisk storage

[Amirul2]

The server are not able to detect the hard disk storage on Ubuntu OS .

When running lsblk command, the hardisk is not present on the system 

[Azeem_Intel]

Hello Amirul2,

Greeting!

Hope you are doing well. Please let us know if you have made any hardware or software changes, or if you have tested this storage device with a different server. Additionally, have you tested a working storage device with this server? This information will help us provide further support.

Regards

Azeem_Intel

[Azeem_Intel]

Hello Amirul2,

Greetings for the day!

This is the first follow-up regarding the issue (Intel® Server System M50CYP2UR312 not able to detect the hardisk storage) you reported to us.

As of now we are proceeding to close the 

Best regards,

Azeem_Intel

[Amirul2]

Hi @Azeem_Intel 

I have not any hardware / software changes . The issue was found after installing the OS, and once inside the home directory, the storage was not able to be detected. In regards to the testing with different server, we do not have other unit available and we do not have another specific hard disk to test with the server. The thing is the server not able detect even one unit of hard disk, so I doubt the all the storage device is not working. Thanks

[Irwan_Intel]

Hello Amirul2,

Thanks for the information.

Could you please share the drive details with us. Additionally, you could also check the drives compatibility with the system here: https://servertools.intel.com/sct/compatibility-tool/M50CYP

Please also try the following steps:

1) Check if the drive is properly attached to the port and ensure there is nothing between the backplane and drive connection.

2) Verify that proper cabling is attached from the backplane on the other end.

3) Check if the drive is detected within the BIOS

4) Ensure that the cables from the drives are seated properly on the backplane of the server.

5) If using raiser cards, make sure the cards and connectors are seated properly.

Regards,

Irwan_Intel

[Azeem_Intel]

Hello Amirul2,

Greetings for the day!

This is the first follow-up regarding the issue (Intel® Server System M50CYP2UR312 not able to detect the hardisk storage) you reported to us.

As of now we are proceeding to close the 

Best regards,

Azeem_Intel

[Amirul2]

Hi @Irwan_Intel @Azeem_Intel

The driver is details is as follows, and from the link you given, the only similar model that found is at 2 TB not 4TB

Drive - SAS 1200 3.5 inch

Seagate

ST2000NM003A

Seagate Exos 7E8 (2TB, 3.5", 12G SAS, HDD, 512n)

launched

Is it possible to connect through team to ease the communication ?

T

[Irwan_Intel]

Hi Amirul2,

Could you please share the system serial number for further checking?

Regards,

Irwan_Intel

[Amirul2]

There's 2 serial no on the server, one on the cover and one on the hard disk slot. I'll provide both just in case

Server cover: LUC120900364

Hard disk slot: WO189826L01S001

[Dineshbabu]

Hi Muhammed,

Thank you for your response. Please allow us some time to review the details and we will get back with an update shortly.

Regards,

Dinesh

[Irwan_Intel]

Hello Amirul2,

Thanks for the info. Could you please let us know if the drive is detected in BIOS? Have you tried to re-seat the drive or install to other drive slot?

Could you also please share with us Debug Log from the system so that we could do further analysis.

Regards,

Irwan_Intel

[Azeem_Intel]

Hello Amirul2,

Greetings for the day!

This is the first follow-up regarding the issue (Intel® Server System M50CYP2UR312 not able to detect the hardisk storage) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided

Best regards,

Azeem_Intel

[Azeem_Intel]

Hello Amirul2,

Greetings for the day!

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Best regards,

Azeem_Intel

[Amirul2]

Could you please let us know if the drive is detected in BIOS?

- Can you share how to check on this matter ?

Have you tried to re-seat the drive or install to other drive slot?

 - I have tried re-seat most of the drivers to other drive slot, and still not able to detect the hardisk

Could you also please share with us Debug Log from the system so that we could do further analysis

- Can you share how to check on this matter ?

[Irwan_Intel]

Hello Amirul2,

Please check the following:

1) Could you please let us know if the drive is detected in BIOS?

Please refer to https://www.intel.com/content/www/us/en/support/articles/000087672/server-products.html

or from the BIOS Setup Utility article page 203: https://www.intel.com/content/www/us/en/support/articles/000058939/server-products/single-node-servers.html

2)Could you also please share with us Debug Log from the system so that we could do further analysis

Please refer to https://www.intel.com/content/www/us/en/support/articles/000027943/server-products.html

Regards,

Irwan_Intel

[Amirul2]

1) Could you please let us know if the drive is detected in BIOS?

This are the information that I can get from the BIOS menu

2) Could you also please share with us Debug Log from the system so that we could do further analysis

I have installed the syscfg tools to the sevcer , but cannot run the syscfg command from the terminal. I have followed the steps as per instruction. Details of the OS as follow:

Distributor ID: Ubuntu
Description: Ubuntu 22.04.2 LTS
Release: 22.04
Codename: jammy

[Pintu]

Hi Kalakappa,

Greetings for the day!

Thank you for the update. Please access the BMC server and download the debug log and reply in same email to proceed further.

Please refer to this link for instructions on how to collect the debug log: 

https://www.intel.com/content/www/us/en/support/articles/000027943/server-products.html

Thank you for choosing Intel products and services.

Regards,

Manoranja.