Intel server S2600WFT stuck at screen A9 after bios upgrade

[blackryder360]

Hi All, 

I upgrade the bios through BMC from version BIOS : 02.01.0014 to BIOS : 02.01.0015 and after reboot, its stuck at screen A9, saying

chipset initialization complete no errors found 

memory initialization complete no errors found 

tried resetting bios and did not fix the issue.

Thank you for the help in advance.

[IntelSupport]

Hello blackryder360 ,

Greetings for the day! 

This is regarding the case you have with us with the following details.

Case No. 06019387

Product: Server Products

Issue: Server screen struck after BIOS upgrade

Thank you for reaching Intel customer support. We have received your enquiry regarding Server screen struck after BIOS upgrade. To proceed further kindly share the below details.

1.   Please share the system serial number

2.   Kindly share the debug log.

Please refer below link to extract the debug log.

https://www.intel.com/content/www/us/en/support/articles/000027943/server-products.html

Please don’t hesitate to contact us for any further assistance. 

Thank you for using Intel products and services.

Best Regards,

Sreelakshmi B

Intel Customer Support.

[blackryder360]

Hi Sreelakshmi,

Thanks for the reply

here are the requested details:

Baseboard Serial Number :

BQWF11500832

[IntelSupport]

Hello blackryder360 ,

Greetings for the day! 

This is regarding the case you have with us with the following details.

Case No. 06019387

Product: Server Products

Issue: Server screen struck after BIOS upgrade

Thank you for providing the debug logs.

After our analysis, it appears that the debug log is generated by year 2020, with the last entry being on January 1, 2020.

We kindly request that you delete the current log entries in the BMC console and generate a fresh debug log for us to review.

Please share the updated log with us once it's available.

Please don’t hesitate to contact us for any further assistance. 

Thank you for using Intel products and services.

Best Regards,

Sreelakshmi B

Intel Customer Support.

[blackryder360]

Hi Sreelakshmi,

That is the right log, its just my time is not updated.

Thank you

[IntelSupport]

Hello blackryder360 ,

Greetings for the day! 

Thank you for the response. We suggest you to restart the server and share us the new generated debug log .

Best Regards,

Sreelakshmi B

[blackryder360]

Hi, 

Here is the updated logs after restart, ignore the date on the logs as date is not set.

Jan 07 is same as Oct 23 in the logs.

Let me know if you need any more details, hoping to get it fixed as early as possible.

Thank you

[IntelSupport]

Hello blackryder360 ,

Greetings for the day! 

Thank you for the response. We are currently in the process of reviewing the information you have provided, and we will promptly update you once we have the necessary details. We kindly request your cooperation during this time.

Best Regards,

Sreelakshmi B

[blackryder360]

Hi Sreelakshmi,

Do you have any update on this?

Thanks

[IntelSupport]

Hello blackryder360 ,

Greetings for the day!

Thank you for the patience.

As per the debug log analysis, we found some discrepancies in the BIOS version. In order to proceed with the issue further, we suggest you perform the following troubleshooting steps.

1.      Please perform minimum hardware configuration by installing only one CPU, one DIMM and remove all add-in cards and check if the system can boot into UEFI.

2.      If not, perform BIOS recovery and boot into UEFI.

3.      After system boot into UEFI, please update the firmware & BIOS using 02.01.0015 update package for UEFI. Kindly follow the below article to proceed further.

https://www.intel.com/content/www/us/en/download/18911/728135/intel-server-board-s2600wf-family-bios-and-firmware-update-package-for-uefi.html

4.      Please refer the below link to follow the Readme and Update Instructions.txt in package to update.

https://downloadmirror.intel.com/728135/Readme%20and%20Update%20Instructions.txt

Please don’t hesitate to contact us for any further assistance.

Thank you for using Intel products and services.

Best Regards,

Sreelakshmi B

[blackryder360]

Hi Sreelakshmi,
The server does not boot or shows anything on the screen in recovery mode. Is there any key to press to take to UEFI?

Thanks

[IntelSupport]

Hello blackryder360 ,

Greetings for the day!

Debug log show adjacent events with different versions between "Update Started" and "Update Completed", e.g. 2.86 vs. 2.88, which is strange. Also, there are multiple events e.g. "BIOS image file - is lost due to BMC reset", not sure if BMC reset was caused by improper update steps. It seems that you didn't update the BIOS & BMC firmware properly. Also, there is not enough info to determine if system stuck is caused by any not tested add-in PCIe card.

 Kindly perform the minimal hardware configuration (e.g. only install one CPU, one DIMM, remove all add-in cards) and check if system can boot into UEFI. If not, perform BIOS recovery and boot into UEFI.

After system boot into UEFI, update the firmware & BIOS using 02.01.0015 update package for UEFI @

https://www.intel.com/content/www/us/en/download/18911/intel-server-board-s2600wf-family-bios-and-firmware-update-package-for-uefi.html, follow the Readme and Update Instructions.txt in package to update.

1236 - RID:04D5 TS:10/13/2023 15:14:12 SN:FW Update Status ST:Version Change ED:Target: BMC Version:2.86,Build ID:2da97d3f, instance:0- Update Started - OEM ET:Asserted EC:OK

1237 - RID:04D6 TS:10/13/2023 15:15:19 SN:FW Update Status ST:Version Change ED:Target: BMC Version:2.88,Build ID:6999d21a, instance:0- Update Completed Successfully - OEM ET:Asserted EC:OK

1323 - RID:052C TS:10/13/2023 15:20:54 SN:System Event ST:System Event ED:Firmware Update - BIOS image file - is uploaded ET:Asserted EC:OK

1326 - RID:052F TS:10/13/2023 15:21:51 SN:FW Update Status ST:Version Change ED:Target: BIOS Version:02.1,Release Number:0014, instance:0- Update Started - OEM ET:Asserted EC:OK

1327 - RID:0530 TS:10/13/2023 15:23:15 SN:FW Update Status ST:Version Change ED:Target: BIOS Version:02.1,Release Number:0015, instance:0- Update Completed Successfully - OEM ET:Asserted EC:OK

2236 - RID:08BD TS:10/16/2023 13:37:33 SN:FW Update Status ST:Version Change ED:Target: BMC Version:2.88,Build ID:6999d21a, instance:0- Update Started - OEM ET:Asserted EC:OK

2237 - RID:08BE TS:10/16/2023 13:39:08 SN:FW Update Status ST:Version Change ED:Target: BMC Version:2.86,Build ID:2da97d3f, instance:0- Update Completed Successfully - OEM ET:Asserted EC:OK

2292 - RID:08F5 TS:10/16/2023 13:42:52 SN:System Event ST:System Event ED:Firmware Update - BIOS image file - is uploaded ET:Asserted EC:OK

2295 - RID:08F8 TS:10/16/2023 13:44:22 SN:System Event ST:System Event ED:Firmware Update - ME image file - is uploaded ET:Asserted EC:OK

2298 - RID:08FB TS:10/16/2023 13:45:11 SN:System Event ST:System Event ED:Firmware Update - FD image file - is uploaded ET:Asserted EC:OK

2310 - RID:0907 TS:10/16/2023 14:35:05 SN:System Event ST:System Event ED:Firmware Update - BIOS image file - is lost due to BMC reset ET:Asserted EC:OK

2311 - RID:0908 TS:10/16/2023 14:35:05 SN:System Event ST:System Event ED:Firmware Update - ME image file - is lost due to BMC reset ET:Asserted EC:OK

2312 - RID:0909 TS:10/16/2023 14:35:05 SN:System Event ST:System Event ED:Firmware Update - FD image file - is lost due to BMC reset ET:Asserted EC:OK

Regards,

Vijay 

[blackryder360]

 Hi Vijay,

I understood it may need to do bios recovery, my question is how to do proper bios recovery?

I tried changing the recovery jumper setting to 2,3 position, but the server does not show anything on display also it did not load the recovery bios from usb either.

Can you suggest why it did not load the recovery bios?

Thanks

[IntelSupport]

Hello blackryder360 ,

Greetings for the day!

At the moment, we are actively working towards finding an appropriate resolution for your issue, and we will provide you with an update as soon as we can. We kindly request your cooperation during this time.

Regards,

Vijay N

[blackryder360]

Hi Vijay,

Any updates on the issue, do you need any more details ?

[IntelSupport]

Hello blackryder360 ,

Greetings for the day!

Thank you for the patience.

Please be informed that as the board does not function in BIOS recovery mode, we will be proceeding with board replacement.

An email will be sent to you shortly, requesting essential details. 

Kindly respond to the email to initiate the next steps in creating a warranty case.

Regards,

Sreelakshmi B

[IntelSupport]

Hello blackryder360 ,

Greetings for the day!

Please be informed that we have sent an email to you requesting essential details to create a warranty case.

Kindly respond to the email to proceed further.

Regards,

Sreelakshmi B

[IntelSupport]

Hello blackryder360 ,

Greetings for the day! 

We are following up to find out if you were able to find the details we requested . Please reply to confirm, so we can continue helping on a resolution. Looking forward to receiving your reply.

Best Regards,

Sreelakshmi B

[IntelSupport]

Hello blackryder360 ,

Greetings for the day! 

We would like to inform you that we are closing this request as no response has been received from our previous follow-ups.

Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Best Regards,

Sreelakshmi B