RS3DC040 overheating warnings again

[SAljoshin]

Hello!

We have another server with this strange issue.

Server started to give RAID card overheating errors. But in reality it is not true.

We changed RAID card to a new one - still the same problem.

Motherboard is S2600CW2.

RAID controller logs attached. and RAID controller FW is the latest available.

How to fix it?

P.S::

We had familiar problem with S2600WT board and problem started in the same way but then another problem appeared with battery controller.

[SAljoshin]

Hello Jeremiah,

Thank you for your reply!

So seems like our theory is correct Our technician visited the server on Saturday (driving 400km) and changed everything (motherboard, chassis and RAID controller)

Moreover he marked, that there is very good cooling and even hard drives are slightly warm, not even hot as usual.

But the strange thing is, that this error appears after patrol read completed and consistency check done and last for ~2 hours.

And also he discovered that there is a VGA which is very near by RAID controller, so he changed the location of VGA to leave 2 slots between cards.

As it is a surveillance server, there might also be such theory that when patrol read goes on and consistency check and also video recording, so both cards become quite hot and make an overheating.

So right now we took all actions that possible and have to wait for a result. I believe it might take few weeks.

i will inform you about results.

Sergei

[idata]

Hello Sergei,

Thank you for y our update.Good that your technician was able to performed the corrective actions. In regards to the results, if you agree, I can go ahead and close this case as soon you get the outcomes of the changes in a few weeks you can go ahead and open a new case and refer to this one.Looking forward to your comments.Regards,Jeremiah A.

[SAljoshin]

Hello Jeremiah,

Yes sure close this ticket. And let's see what happens.

Sergei

[idata]

Hi Sergei,

Thank you for your update.I will proceed with the closure of the case as you agreed.Remember that if you need more assistance do not hesitate in contacting us.Thank you for choosing Intel(R).Regards,Jeremiah A.

[SAljoshin]

Hello!

After we changer everything except HDDs we recieved the same error again.

Seems that this problem is sent by this hard drive! We are going to change it to a new one.

If this will help that will be good. But still, it is very strange and abnormal behaviour.

New logs attached

Regards,

Sergei.

[SAljoshin]

One hard drive sent wrong temp information to RAID controller. After changing HDD-all started to work fine.