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Beginner
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S3420GPC won't boot with EEC RAM

Hello People,

a few days ago i purchased a S3420GPC with X3420 Xeon, both works great but only with my normal DDR3 Ram from my computer.

I bought 2x4GB DDR3 HYNIX 2Rx4 PC3-8500R-7-10-E1 RAM but the Server wont start up.

I already checked:

-RAM is on the supported list

-Configuration switched (Single,Dual,Quad Rank etc)

But the screen stays black.

Any help?

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6 Replies
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Moderator

Re: S3420GPC won't boot with EEC RAM

Can I have the model number of the memory you had before, and the model number of the new memory you have?

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Beginner

Re: S3420GPC won't boot with EEC RAM

HMT151R7BFR4C-G7 D7 AA-C is the ECC RAM.

My "normal" Ram ist just 1600 DDR3 2x4GB RAM von Crucial.

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Moderator

Re: S3420GPC won't boot with EEC RAM

Thank you for the update. I do see the memory modules listed on our validation list. Are these new modules known to be working fine?

I would recommend installing the original memory modules and make sure the unit is running with the most BIOS version release.

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Beginner

Re: S3420GPC won't boot with EEC RAM

Well updates the BIOS.. RAM doenst work yet and the CPU is getting like 30C hotter.

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Highlighted
Moderator

Re: S3420GPC won't boot with EEC RAM

It would be a good idea to gather the logs of the system to see what is being recorded when the new memory is installed.

You can download our https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=19657 Intel System Information Retrieval Utility to capture the logs.

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Employee

Re: S3420GPC won't boot with EEC RAM

To follow up on this one no-boot situation, please, know you can find the step-by-step instructions on how to generate the Intel System Information Retrieval Utility logs here:

http://downloadmirror.intel.com/19657/eng/ReleaseNote.txt http://downloadmirror.intel.com/19657/eng/ReleaseNote.txt

Once you have them, please, contact http://www.intel.com/p/en_US/support/contactsupport Support for the corresponding diagnostics and troubleshooting.

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