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S3420GPC won't boot with EEC RAM

JHoll7
Beginner
1,323 Views

Hello People,

a few days ago i purchased a S3420GPC with X3420 Xeon, both works great but only with my normal DDR3 Ram from my computer.

I bought 2x4GB DDR3 HYNIX 2Rx4 PC3-8500R-7-10-E1 RAM but the Server wont start up.

I already checked:

-RAM is on the supported list

-Configuration switched (Single,Dual,Quad Rank etc)

But the screen stays black.

Any help?

0 Kudos
6 Replies
David_A_Intel
Moderator
71 Views

Can I have the model number of the memory you had before, and the model number of the new memory you have?

JHoll7
Beginner
71 Views

HMT151R7BFR4C-G7 D7 AA-C is the ECC RAM.

My "normal" Ram ist just 1600 DDR3 2x4GB RAM von Crucial.

David_A_Intel
Moderator
71 Views

Thank you for the update. I do see the memory modules listed on our validation list. Are these new modules known to be working fine?

I would recommend installing the original memory modules and make sure the unit is running with the most BIOS version release.

JHoll7
Beginner
71 Views

Well updates the BIOS.. RAM doenst work yet and the CPU is getting like 30C hotter.

David_A_Intel
Moderator
71 Views

It would be a good idea to gather the logs of the system to see what is being recorded when the new memory is installed.

You can download our https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=19657 Intel System Information Retrieval Utility to capture the logs.

Salem_W_Intel1
Employee
71 Views

To follow up on this one no-boot situation, please, know you can find the step-by-step instructions on how to generate the Intel System Information Retrieval Utility logs here:

http://downloadmirror.intel.com/19657/eng/ReleaseNote.txt http://downloadmirror.intel.com/19657/eng/ReleaseNote.txt

Once you have them, please, contact http://www.intel.com/p/en_US/support/contactsupport Support for the corresponding diagnostics and troubleshooting.

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