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idata
Community Manager
3,638 Views

S5500HCV - Windows Server 2008 R2 - Freezes every 3-5 second

The desktop and mouse pointer get stuck or freezes every 3-5 second.

And if a install Windows Server 2008 (not R2) it works fine until a install the chipset software (ver:9.1.1.1019) the a get the same problem.

/toli

0 Kudos
10 Replies
idata
Community Manager
112 Views

I had the same problem, are you working with the onboard matrox G200 card? I think this is the problem (8mb's of video ram isnt enough), try to install a proper graphics card and report back please.

Daniel_O_Intel
Employee
112 Views

There's also a known issue in R2 with Intel NIC driver 14.2 and earlier. Install 14.4 or later (I think 14.6 is available now) and the problem should be resolved.

idata
Community Manager
112 Views

Hi

A think it´s 32mb of ram on s5500hcv.

 

After a installed a Nvidia card with 64mb it got better but not good.

 

So a reinstalled the onboard Matrox driver.

As suggested a updated the nic driver to 14.6 and then a played around with the SEWMDx64.exe inf tool for the Matrox card, and now it´s acceptable but not good.

A think this problem is a combination of different things, a hope the address this issue asap.

Thanks for your input in this issue.

idata
Community Manager
112 Views

Since we have the same problem, maybe we can compare our setup to find any similarities:

MB: S5520HC

CPU: 2x E5520

Ram: 6 GB Registered, ECC 1066 MHz

HDD: Intel X25-M 34nm postville 80GB SSD

SAS Card: Adaptec 5405

CD-ROM: Plextor 860SA

HDD Cage: Intel AXX6DRV3GR SATA SAS Backplane 6 drive hot-swap non expanded cage

Chassis: SC5650DP 600W PSU

Latest BIOS in M/B, SCSI controller, HDD Cage.

Latest Drivers from support site for Chipset, NIC, onboard Graphics, HDD Cage, SCSI Card

Windows 2008 R2

SSD/ CDROM --> AHCI Mode over the onboard intel controller

idata
Community Manager
112 Views

Hi

This is my setup.

MB: S5500HCV

CPU: 2x5504

RAM 6*Kingston KVR1333D3D8R9S-2 (12GB ram)

SAS: Intel SAS 8-port PCIe x8 SASUC8I

CD-ROM: DVD +-RW Samsung SH-223B SATA

HDD Cage: AXX6DRV3GEXP

Chassi: Intel SC5650DP 600W

HD: Am temporary using regular sata drive on the sas controller.

--

System BIOS - 42

 

BMC Firmware - 00.45

 

ME Firmware - 1.11

 

FRUSDR - 21

 

--

Hot-swap Backplane AXX4DRV3GEXP Firmware Version: v2.12

--

When a installed the matrox driver with "SEWMDx64.exe 2 8 1 1 1 1" it maid it better, but if this is the right way to do it a don´t know.

//Toli

Edward_Z_Intel
Employee
112 Views

Like Dan mentioned, this is a known issue caused by embedded NIC driver. You mentioned you installed driver 14.6, how did you do that? In my case I just ran the W2K8_R2-Win7_x64_Install.bat file in the intel-lan_msft_v14.6_whql.zip package and issue resolved.

idata
Community Manager
112 Views

Have you tried the 14.4 instead of 14.6 network drivers? Also have you installed manufacturer's x64 drivers for your mouse? I have searched a bit the internet and windows 7 have similar cursor problems.

Edward_Z_Intel
Employee
112 Views

Both 14.4 and 14.6 should fix the issue. It's not related to moue driver.

idata
Community Manager
112 Views

He's right. Try installing 14.6 but the using R2.bat, not the windows2008 one. and problem solved. thank you

idata
Community Manager
112 Views

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