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Community Manager
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S5520SC3rd Dimm Problem

Hi there,

 

I am using 3 of my S5520SC diims with Approved Kingston 4GB modules and I am having a very odd problem. Whenever I put a DIMM in teh 3rd slot it comes up with an error - the board beeps 3 times when teh system boots and the orange LED is visible, but I can see 12GB in the sytem. I have swapped around the DIMMs but they all do the same thing in the 3rd slot.

 

I am running teh lates BIOS and this is very frustrating - all help appreciated.
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Employee
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Okay, this may be a silly question, but you are just using a single processor, right? And you're putting one DIMM in each of the three blue slots on the back right-hand side, not the middle-front?

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Community Manager
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Those assumptions are correct.

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Employee
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I checked the TPS at http://www.intel.com/support/motherboards/server/s5520sc/sb/CS-030231.htm - the memory subsection doesn't mention anything about that configuration not working.

What's the part number and DRAM info? I know sometimes manufacturers change the DRAM but keep the same SKU, which leads to unpredictable behavior.

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Beginner
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I've been ripping my hair out trying to build configs, between Intel's Configurator, and info and Kingston's back and forth, finally found some very specific details that aren't on every list:

If you use QR (Quad Ranked) modules, you can only populate 2 of the slots, not all 3, (ran into this trying to figure out config for a S3420GP, but the 55xx are the same), so when they say 2xUDIMM or 3xRDIMM it is true but only for Single and Dual Rank, if you go to Quad Rank Modules, you can only populate 2 of the slots in a set of 3.

Ok, here is a clarification, since I finally found a source that explained it in more understandable terms:

You have 3 channels per Processor, but you can only address up to 8 Ranks per channel, thus 2x QR DIMM == 8 Ranks == FULL

This is why when you go Quad rank you run at 1066 with 1 per channel and 800 with 2 per channel.

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Community Manager
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I will need to double check but I think I am using the KVR1066D3D4R7S/4G Dual rank. Are you saying that I need to install the RAM in multiples of 2?

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Community Manager
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This RAM is dual rank -

KVR1066D3D4R7S/4G.

http://www.ec.kingston.com/ecom/configurator_new/partsinfo.asp?root=&LinkBack=&ktcpartno=KVR1066D3D4...

The system sees 12GB but as I said the DIMM 3 error light is on and it beeps 3 times when I start it up.

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Employee
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I checked the tested memory list at http://serverconfigurator.intel.com/configure-memory.aspx?id=MTY2NiMxLDI1MjAjMSwyNjExIzIsMjUzMiMx

The only tested 4GB Kingston memory is all Quad-rank:

KVR1066D3Q8R7S/4GI

KVR1066D3Q8R7SK2/8GI

KVR1066D3Q8R7SK3/12GI

KVR1066D3Q8R7S/4GI

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Beginner
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No for Dual Rank 3DPC is allowed, (per the specs) since they are Registered, and only Dual Rank, you're only using 6 Ranks with 3 Installed. If the problem remains on the one slot, even if you swap modules, that may not be a memory issue, but I would be unsure where to go troubleshooting wise, since the memory controller in on the processor, that could be a processor or a board issue (or without knowing more, power supply even since that third dimm is an additional power draw).

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Community Manager
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OK I'm not sure if this helps but from within Windows 7 & Vista the sytem properties show 12.0 GB (7.93 GB Usable). How can it 'see' 12 but only use 7.93?

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Beginner
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Which version of x64 Vista/7 are you using? Home Basic maxes at 8gb in either version.

http://msdn.microsoft.com/en-us/library/aa366778(VS.85).aspx

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Community Manager
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Actually,

According to the configurator the KVR1333D3D4R9SK3/12G is dual rank and is compatible. I have contacted Kingston re this problem - I will keep you all posted.

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Community Manager
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OK,

I have tried a variety of validated mdules and no matter what I use DIMM_C1 and DIMM_C2 come up as failed.

I have looked at the RMM3 Event log and see the following:

673 11/13/2009 18:54:41 Mmry ECC Sensor Memory Uncorrectable ECC - Asserted

672 11/13/2009 18:54:41 Mmry ECC Sensor Memory Uncorrectable ECC - Asserted

Any ideas people???

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