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System Board Voltage Health Red

idata
Community Manager
1,441 Views

Hello, I have a problem with the S2600GZ motherboard, in the BMC in the logs shows the health voltage is red,

BMC sensor logs

in esxi event logs

bios,bmc,fru-sdr updated! help me please, and sorry for english from google translater )

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5 Replies
idata
Community Manager
91 Views

Hello Suleyman05,

 

 

With the Voltage RED LED, normally could be related to the power supply or power distribution.

 

Could please help me with additional information:
  • Chasis model number
  • Number of power supply and model
  • Number of CPU's and model
  • Memory distribution and model.
  • Storage configuration and model.
And any additional information you can provide us.

 

 

Also, please ensure you have the latest BIOS Running:

 

https://downloadcenter.intel.com/download/27786/Firmware-Update-Package-Update-for-EFI-Intel-Server-... https://downloadcenter.intel.com/download/27786/Firmware-Update-Package-Update-for-EFI-Intel-Server-...

 

 

Please help me with the system logs:

 

https://downloadcenter.intel.com/download/26988/System-Event-Log-SEL-Viewer-Utility?product=56253 https://downloadcenter.intel.com/download/26988/System-Event-Log-SEL-Viewer-Utility?product=56253

 

 

Thank you for help and support.

 

 

Best regards,

 

 

Henry A.
idata
Community Manager
91 Views

Hello Henry, here is more information

attached more screenshots with information )

idata
Community Manager
91 Views

Hello Suleyman05,

 

 

Thank you for the updated information. Last option will be to reset and swap power supply position.

 

If the problem persists then will be to contact Support, but double checking the pictures you provided 06.png, the serial number on the board QSGR41703001, the warranty expired on 08/13/2017.

 

If you can find a POP with a different date for the 3-year warranty.

 

I will then recommend you to contact Server suppor for RMA request.

 

 

Best regards,

 

 

Henry A.
idata
Community Manager
91 Views

Hello Suleyman05,

 

 

I just wanted to follow up if you had the opportunity to swap power supply positions.

 

 

If the problem persists then will be to contact Support, but double checking the pictures you provided 06.png, the serial number on the board QSGR41703001, the warranty expired on 08/13/2017.

 

If you can find a POP with a different date for the 3-year warranty.

 

I will then recommend you to contact Server support for RMA request.

 

 

Best regards,

 

 

Henry A.
idata
Community Manager
91 Views

Hello Suleyman05,

 

 

I am sorry but we haven't heard back from your with the information requested.

 

I will proceed and close the thread

 

 

If the problem persists then will be to contact Support, but double checking the pictures you provided 06.png, the serial number on the board QSGR41703001, the warranty expired on 08/13/2017.

 

If you can find a POP with a different date for the 3-year warranty.

 

I will then recommend you to contact Server support for RMA request.

 

 

Best regards,

 

 

Henry A
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