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iaStor Event 9 - RAID 82801GR/GH

idata
Community Manager
1,677 Views

Had one hard drive fail. It was a Seagate ST3250310AS. I replaced both old discs with Seagate ST3250310CS discs. Now, I get iaStor timeout errors in Win 2003 (event 9) right after the SQL server does a database backup (~20GB). Sometimes the PC locks up upon completion of the backup. Do I have bad discs? Do I need to upgrade software/driver for the controller? Below is the error event and the report from the Intel Matrix Storage Console. Thanks.

ERROR (follows the backup every time)

------------

Event Type:InformationEvent Source:SQLISPackageEvent Category:NoneEvent ID:12288Date:2/18/2015Time:4:00:05 AMUser:NT AUTHORITY\SYSTEMComputer:DATABASESERVER

Description:

Package "Backup to Local Drive - Daily Mon-Sat" started.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp http://go.microsoft.com/fwlink/events.asp.

--------------------------------------------------------

Event Type:InformationEvent Source:MSSQLSERVEREvent Category:(6)Event ID:18264Date:2/18/2015Time:4:14:17 AMUser:NT AUTHORITY\SYSTEMComputer:DATABASESERVER

Description:

Database backed up. Database: SODatabase, creation date(time): 2009/02/19(14:30:51), pages dumped: 2519707, first LSN: 2061251:197:132, last LSN: 2061251:478:1, number of dump devices: 1, device information: (FILE=1, TYPE=DISK: {'C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Backup\SODatabase\SODatabase_backup_201502180400.bak'}). This is an informational message only. No user action is required.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 58 47 00 00 0a 00 00 00 XG......

0008: 0f 00 00 00 44 00 41 00 ....D.A.

0010: 54 00 41 00 42 00 41 00 T.A.B.A.

0018: 53 00 45 00 53 00 45 00 S.E.S.E.

0020: 52 00 56 00 45 00 52 00 R.V.E.R.

0028: 00 00 07 00 00 00 6d 00 ......m.

0030: 61 00 73 00 74 00 65 00 a.s.t.e.

0038: 72 00 00 00 r...

------------------------------------------------------

Event Type:ErrorEvent Source:iaStorEvent Category:NoneEvent ID:9Date:2/18/2015Time:4:17:57 AMUser:N/AComputer:DATABASESERVER

Description:

The device, \Device\Ide\iaStor0, did not respond within the timeout period.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 0f 00 05 00 01 00 6a 00 ......j.

0008: 00 00 00 00 09 00 04 c0 .......À

0010: 01 00 00 00 00 00 00 00 ........

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 00 00 00 00 00 00 00 ........

0028: 00 00 00 00 02 .....

REPORT

-------------

System Information

Kit Installed: 6.2.1.1002

Kit Install History: 6.2.1.1002

Shell Version: 6.2.1.1002

OS Name: Microsoft(R) Windows(R) Server 2003 for Small Business Server

OS Version: 5.2.3790 Service Pack 2 Build 3790

System Name: DATABASESERVER

System Manufacturer: Intel

System Model: S3000AH

Processor: Intel(R) Core(TM)2 CPU 6320 @ 1.86GHz

BIOS Version/Date: Intel Corporation S3000.86B.02.00.0044.071120071047, 07/11/2007

Language: ENU

Intel(R) RAID Technology

Intel RAID Controller: Intel(R) 82801GR/GH SATA RAID Controller

Number of Serial ATA ports: 4

RAID Option ROM Version: 5.6.2.1002

Driver Version: 6.2.1.1002

RAID Plug-In Version: 6.2.1.1002

Language Resource Version of the RAID Plug-In: 6.2.1.1002

Create Volume Wizard Version: 6.2.1.1002

Language Resource Version of the Create Volume Wizard: 6.2.1.1002

Create Volume from Existing Hard Drive Wizard Version: 6.2.1.1002

Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 6.2.1.1002

Modify Volume Wizard Version: 6.2.1.1002

Language Resource Version of the Modify Volume Wizard: 6.2.1.1002

Delete Volume Wizard Version: 6.2.1.1002

Language Resource Version of the Delete Volume Wizard: 6.2.1.1002

ISDI Library Version: 6.2.1.1002

Event Monitor User Notification Tool Version: 6.2.1.1005

Language Resource Version of the Event Monitor User Notification Tool: 6.2.1.1005

Event Monitor Version: 6.2.1.1005

Array_0000

Status: No active migration(s)

Hard Drive Write Cache Enabled: Yes

Size: 465.7 GB

Free Space: 0 GB

Number of Hard Drives: 2

Hard Drive Member 1: ST3250310CS

Hard Drive Member 2: ST3250310CS

Number of Volumes: 1

Volume Member 1: Array0

Array0

Status: Normal

System Volume: Yes

Volume Write-Back Cache Enabled: No

RAID Level: RAID 1 (mirroring)

Size: 232.8 GB

Number of Hard Drives: 2

Hard Drive Member 1: ST3250310CS

Hard Drive Member 2: ST3250310CS

Parent Array: Array_0000

Hard Drive 0

Usage: Array member

Status: Normal

Device Port: 0

Device Port Location: Internal

Current Serial A...

0 Kudos
1 Solution
idata
Community Manager
140 Views

While I was waiting for a reply yesterday, I found a few articles about issues with LPM and Intel's controllers. Following that discovery I added some keys to the registry (see "REGISTRY FIX" below). Last night, the backup ran again. I just took a look at the Event Viewer and the errors are gone.

 

I know my drivers and BIOS are definitely out of date. The server machine rarely gets touched as its purpose is to run a database for Microsoft Dynamic RMS for a 24/7 convenience store. I find it odd that this issue presented itself in the first place, as the replacement drives are almost identical to the old ones. I will check back tomorrow and verify that errors are gone. If they come back, I will follow the advise in the previous reply.

REGISTRY FIX

----------------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port0]

"LPM"=dword:00000000

"LPMDSTATE"=dword:00000000

"DIPM"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port1]

"LPM"=dword:00000000

"LPMDSTATE"=dword:00000000

"DIPM"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port2]

"LPM"=dword:00000000

"LPMDSTATE"=dword:00000000

"DIPM"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port3]

"LPM"=dword:00000000

"LPMDSTATE"=dword:00000000

"DIPM"=dword:00000000

View solution in original post

4 Replies
idata
Community Manager
140 Views

Hi,

According to the report you sent us the drives are working fine. As a recommendation, please make sure you have the latest BIOS and latest ESRT2 driver from our download center.

idata
Community Manager
141 Views

While I was waiting for a reply yesterday, I found a few articles about issues with LPM and Intel's controllers. Following that discovery I added some keys to the registry (see "REGISTRY FIX" below). Last night, the backup ran again. I just took a look at the Event Viewer and the errors are gone.

 

I know my drivers and BIOS are definitely out of date. The server machine rarely gets touched as its purpose is to run a database for Microsoft Dynamic RMS for a 24/7 convenience store. I find it odd that this issue presented itself in the first place, as the replacement drives are almost identical to the old ones. I will check back tomorrow and verify that errors are gone. If they come back, I will follow the advise in the previous reply.

REGISTRY FIX

----------------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port0]

"LPM"=dword:00000000

"LPMDSTATE"=dword:00000000

"DIPM"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port1]

"LPM"=dword:00000000

"LPMDSTATE"=dword:00000000

"DIPM"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port2]

"LPM"=dword:00000000

"LPMDSTATE"=dword:00000000

"DIPM"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port3]

"LPM"=dword:00000000

"LPMDSTATE"=dword:00000000

"DIPM"=dword:00000000

View solution in original post

idata
Community Manager
140 Views

Thanks for the feedback and keep in mind the recommendations given before.

idata
Community Manager
140 Views

Another day has passed, and still error free. Thanks for looking Dan. I'm going to mark this as answered but I will also provide links to the software updates that are recommended.

Intel® Matrix Storage RAID Driver for Windows

http://downloadcenter.intel.com/download/12528/Intel-Matrix-Storage-RAID http://downloadcenter.intel.com/download/12528/Intel-Matrix-Storage-RAID

Intel® Server Board S3000AH BIOS Update Package

http://downloadcenter.intel.com/download/19157/S3000AH-BIOS-Update-Package http://downloadcenter.intel.com/download/19157/S3000AH-BIOS-Update-Package

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