iaStor Event 9 - RAID 82801GR/GH

[idata]

Had one hard drive fail. It was a Seagate ST3250310AS. I replaced both old discs with Seagate ST3250310CS discs. Now, I get iaStor timeout errors in Win 2003 (event 9) right after the SQL server does a database backup (~20GB). Sometimes the PC locks up upon completion of the backup. Do I have bad discs? Do I need to upgrade software/driver for the controller? Below is the error event and the report from the Intel Matrix Storage Console. Thanks.

ERROR (follows the backup every time)

------------

Event Type:InformationEvent Source:SQLISPackageEvent Category:NoneEvent ID:12288Date:2/18/2015Time:4:00:05 AMUser:NT AUTHORITY\SYSTEMComputer:DATABASESERVER

Description:

Package "Backup to Local Drive - Daily Mon-Sat" started.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp http://go.microsoft.com/fwlink/events.asp.

--------------------------------------------------------

Event Type:InformationEvent Source:MSSQLSERVEREvent Category:(6)Event ID:18264Date:2/18/2015Time:4:14:17 AMUser:NT AUTHORITY\SYSTEMComputer:DATABASESERVER

Description:

Database backed up. Database: SODatabase, creation date(time): 2009/02/19(14:30:51), pages dumped: 2519707, first LSN: 2061251:197:132, last LSN: 2061251:478:1, number of dump devices: 1, device information: (FILE=1, TYPE=DISK: {'C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Backup\SODatabase\SODatabase_backup_201502180400.bak'}). This is an informational message only. No user action is required.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 58 47 00 00 0a 00 00 00 XG......

0008: 0f 00 00 00 44 00 41 00 ....D.A.

0010: 54 00 41 00 42 00 41 00 T.A.B.A.

0018: 53 00 45 00 53 00 45 00 S.E.S.E.

0020: 52 00 56 00 45 00 52 00 R.V.E.R.

0028: 00 00 07 00 00 00 6d 00 ......m.

0030: 61 00 73 00 74 00 65 00 a.s.t.e.

0038: 72 00 00 00 r...

------------------------------------------------------

Event Type:ErrorEvent Source:iaStorEvent Category:NoneEvent ID:9Date:2/18/2015Time:4:17:57 AMUser:N/AComputer:DATABASESERVER

Description:

The device, \Device\Ide\iaStor0, did not respond within the timeout period.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 0f 00 05 00 01 00 6a 00 ......j.

0008: 00 00 00 00 09 00 04 c0 .......À

0010: 01 00 00 00 00 00 00 00 ........

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 00 00 00 00 00 00 00 ........

0028: 00 00 00 00 02 .....

REPORT

-------------

System Information

Kit Installed: 6.2.1.1002

Kit Install History: 6.2.1.1002

Shell Version: 6.2.1.1002

OS Name: Microsoft(R) Windows(R) Server 2003 for Small Business Server

OS Version: 5.2.3790 Service Pack 2 Build 3790

System Name: DATABASESERVER

System Manufacturer: Intel

System Model: S3000AH

Processor: Intel(R) Core(TM)2 CPU 6320 @ 1.86GHz

BIOS Version/Date: Intel Corporation S3000.86B.02.00.0044.071120071047, 07/11/2007

Language: ENU

Intel(R) RAID Technology

Intel RAID Controller: Intel(R) 82801GR/GH SATA RAID Controller

Number of Serial ATA ports: 4

RAID Option ROM Version: 5.6.2.1002

Driver Version: 6.2.1.1002

RAID Plug-In Version: 6.2.1.1002

Language Resource Version of the RAID Plug-In: 6.2.1.1002

Create Volume Wizard Version: 6.2.1.1002

Language Resource Version of the Create Volume Wizard: 6.2.1.1002

Create Volume from Existing Hard Drive Wizard Version: 6.2.1.1002

Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 6.2.1.1002

Modify Volume Wizard Version: 6.2.1.1002

Language Resource Version of the Modify Volume Wizard: 6.2.1.1002

Delete Volume Wizard Version: 6.2.1.1002

Language Resource Version of the Delete Volume Wizard: 6.2.1.1002

ISDI Library Version: 6.2.1.1002

Event Monitor User Notification Tool Version: 6.2.1.1005

Language Resource Version of the Event Monitor User Notification Tool: 6.2.1.1005

Event Monitor Version: 6.2.1.1005

Array_0000

Status: No active migration(s)

Hard Drive Write Cache Enabled: Yes

Size: 465.7 GB

Free Space: 0 GB

Number of Hard Drives: 2

Hard Drive Member 1: ST3250310CS

Hard Drive Member 2: ST3250310CS

Number of Volumes: 1

Volume Member 1: Array0

Array0

Status: Normal

System Volume: Yes

Volume Write-Back Cache Enabled: No

RAID Level: RAID 1 (mirroring)

Size: 232.8 GB

Number of Hard Drives: 2

Hard Drive Member 1: ST3250310CS

Hard Drive Member 2: ST3250310CS

Parent Array: Array_0000

Hard Drive 0

Usage: Array member

Status: Normal

Device Port: 0

Device Port Location: Internal

Current Serial A...

[idata]

Hi,

According to the report you sent us the drives are working fine. As a recommendation, please make sure you have the latest BIOS and latest ESRT2 driver from our download center.

[idata · Accepted solution]

While I was waiting for a reply yesterday, I found a few articles about issues with LPM and Intel's controllers. Following that discovery I added some keys to the registry (see "REGISTRY FIX" below). Last night, the backup ran again. I just took a look at the Event Viewer and the errors are gone.

I know my drivers and BIOS are definitely out of date. The server machine rarely gets touched as its purpose is to run a database for Microsoft Dynamic RMS for a 24/7 convenience store. I find it odd that this issue presented itself in the first place, as the replacement drives are almost identical to the old ones. I will check back tomorrow and verify that errors are gone. If they come back, I will follow the advise in the previous reply.

REGISTRY FIX

----------------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port0]

"LPM"=dword:00000000

"LPMDSTATE"=dword:00000000

"DIPM"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port1]

"LPM"=dword:00000000

"LPMDSTATE"=dword:00000000

"DIPM"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port2]

"LPM"=dword:00000000

"LPMDSTATE"=dword:00000000

"DIPM"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Port3]

"LPM"=dword:00000000

"LPMDSTATE"=dword:00000000

"DIPM"=dword:00000000

[idata]

Thanks for the feedback and keep in mind the recommendations given before.

[idata]

Another day has passed, and still error free. Thanks for looking Dan. I'm going to mark this as answered but I will also provide links to the software updates that are recommended.

Intel® Matrix Storage RAID Driver for Windows

http://downloadcenter.intel.com/download/12528/Intel-Matrix-Storage-RAID http://downloadcenter.intel.com/download/12528/Intel-Matrix-Storage-RAID

Intel® Server Board S3000AH BIOS Update Package

http://downloadcenter.intel.com/download/19157/S3000AH-BIOS-Update-Package http://downloadcenter.intel.com/download/19157/S3000AH-BIOS-Update-Package