vSAN problem with controler RMS3JC080

[PJaks]

Dear team,

we have several down of vSAN cluster coused by Intel SSD 4510 1.9TB. Now is problem with controller RMS3JC080.

Regarding this VSAN cluster that we have problems with failure of SSD. Now we have issue with RMS3JC080 controller.

They reported to partner Datatek that IO Controller Avago Fusion-MPT 12GSAS SAS3008 in vSAN config msut be in Pass-Through mode, who is only supported (VMware Compatibility Matrix). In this configuratio controler is in Passthru Capable: false statusu (could this mode be thrue?).

Also is needed deatailed product guide/user manual of RMS3JC080.

[Emeth_O_Intel]

Hello,

Thank you for contacting Intel Server Community Support.

According to the information provided, you have determined the root cause of the issue is related to the Intel® Integrated RAID Module RMS3JC080.

Could you please be so kind and provide us more details about the troubleshooting steps you have accomplished?

Please check the following information about the Intel® RAID Controller RMS3JC080 Hardware User’s Guide:

https://www.intel.com/content/dam/support/us/en/documents/motherboards/server/rms3jc080/sb/h43552001_rms3jc080_userguide.pdf

Best regards,

Emeth O.

Intel Customer Support Technician

A Contingent Worker at Intel

[PJaks]

Hi Emeth,

thank you for link, but this link is HW user gudie we need like software user guide,

also please answer on my question is or not capable for

IO Controller Avago Fusion-MPT 12GSAS SAS3008 in vSAN config msut be in Pass-Through mode, who is only supported (VMware Compatibility Matrix). In this configuratio controler is in Passthru Capable: false statusu (could this mode be thrue?).

thank you.

[Emeth_O_Intel]

Hi Petar,

What do you mean with "Software User Guide"?

Are you referring to the Intel RAID Software like ESRT2, RWC3? Or the

If you would like to verify the comparability of Features and the Configuration Modes for your Vmware vSAN Implementation,

my best recommendation will be to contact Vmware Support in order to double-check those details.

Best regards,

Emeth O.

Intel Customer Support Technician

A Contingent Worker at Intel

[PJaks]

Dear Emeth,

I mean guide for update firmware.

We have problem where to find guide for install new firmware only IT mode. As we need to enable IT mode on controller in link on firmware https://downloadcenter.intel.com/download/27980/Intel-12Gb-SAS3-IT-IR-Firmware?product=81864 is just one file. Can you explain steps how to enable just IT mode. We update firmware but there is IF mode (IR) and we can’t find IT mode.

Please can you provide file just for IT mode or guide.

also, we need some like this https://www.broadcom.com/support/knowledgebase/1211161501344/flashing-firmware-and-bios-on-lsi-sas-hbas

can we use those broadcom firmware to flash bios to IT mode? If yes is there any special steps for update firmware with broadcom file.

thank you.

[PJaks]

Dear Emeth, Support team,

We need answer (solutiion) how to enable IT mode on RMS3JC080.

We upgrade firmaware to the latest but not able to enable just IT mode. IT mode pass trough is only allowed by vmware vsan.

please we need answer asap.

thank you.

[Emeth_O_Intel]

Hi,

Thank you for clarifying the information.

I will double check this information and as soon as possible we will contacting you back in order to proceed with the next step and provide you the most accurate information.

Best regards,

Emeth O.

Intel Customer Support Technician

A Contingent Worker at Intel

[MDrag6]

Dear PJaks, Dear Support,

I would really like to know has anyone solved this since we are having the same problem and we need solution quickly?

Thank you in advance.

[Emeth_O_Intel]

Hi,

Thank you for your time, I do really appreciate all your patience on this.

I am still double-checking the information from our end in order to perform this lab and provide you the most accurate information on this.

However, I would like to ask you the steps you are following in order to accomplish the configuration in order to verify if the steps you are performing.

Also, I have the following guides and links:

https://www.intel.com/content/dam/support/us/en/documents/motherboards/server/sb/h15784001_ir_userguide.pdf

https://www.servethehome.com/flash-lsi-sas-3008-hba-e-g-ibm-m1215-mode/

Please verify those guides and let me know if you find something useful, meanwhile we replicate in our labs your scenario.

Also, provide us the steps you have done in order to accomplish this configuration.

Best regards,

Emeth O.

Intel Customer Support Technician

A Contingent Worker at Intel

[PJaks]

Dear Emeth,

thank you for links that you provide to us. We also found that links

https://www.servethehome.com/flash-lsi-sas-3008-hba-e-g-ibm-m1215-mode/

https://www.broadcom.com/support/knowledgebase/1211161501344/flashing-firmware-and-bios-on-lsi-sas-hbas

https://www.broadcom.com/products/storage/host-bus-adapters/sas-9300-8i#downloads

You are sugesting us to do flash whit LSI stock frimware, please can you replicate flash of RMS3JC080 in your lab an let us know results. Also we will apriciate the procedure in tearms of which file is used.

Thank you.

[Emeth_O_Intel]

Hi,

Thank you for the information provided.

Certanly, I am going to proceed and recreate this scenario in our labs.

Moreover, before to proceed with the lab I would like to ask you more details about your system and this configuration because it is very important in order to clarify the information;

Are you using and Intel Server Motherboard? If you are using an Intel Server System check the following tool in order to extract all the system information:

https://downloadcenter.intel.com/download/28712/System-Information-Retrieval-Utility-SysInfo-

Which steps did you follow in order flash the firmware of the RAID Module before?

As soon as you provide me those details, I will be able to recreate this lab with the same configuration and components that you are using.

Best regards,

Emeth O.

Intel Customer Support Technician

A Contingent Worker at Intel

[PJaks]

Dear Emeth,

System are, on image attached With additional 1x 400GB SAS SSD 10DWPD 2.5 HGST disc

The firmware of MB S2600WFT are latest available on Intel download section.

The firmware of RSM3JC080 as we suggested to update to latest to work in IT mode we update with Version: 16.00.01.00 https://downloadcenter.intel.com/download/27980/Intel-12Gb-SAS3-IT-IR-Firmware?product=81864

as this not work its roll back to Version: 15.00.01.00 https://downloadcenter.intel.com/download/29203/Intel-12Gb-SAS3-IT-IR-Firmware?product=81864

Procedure is followed by this guide https://www.intel.com/content/www/us/en/support/articles/000023496/server-products.html

It would be great if you will succeed to change firmware to LSI stock IT mode on link that send to you in your lab.

If you need any other information please ask for it.

BR

Petar Jaksic

[Emeth_O_Intel]

Hi,

Thank you for all this information.

I am going to proceed with the next step.

As soon as possible I will be contacting you back in order to let you know the outcome of this lab and configuration.

Regards,

Emeth O.

Intel Customer Support Technician

A Contingent Worker at Intel

[PJaks]

Hi Emeth O.

did you try maybe to flash bios and to set up esxi with controller?