Being able to open, save, save as, or open and save after download of software files

[Gordon_H_]

I cannot open or save my software files after a download is performed: What happens is the following:

I have navigated through the intel.com web site to the point where I can specify the software product I: want to download. Then I start the download. I get notifications to "wait..". Then after about 1 1/2 hours, the "wait.." indications disappear, and a small windows appears at the bottom of the monitor screen, with the statement, "Do you want to open or save?. 'w_ccomp_2013_sp1_3_202_exe' (1.53 GB)". I had already registered this product at the Intel Registration Center. However, my problem might be caused by the fact that I have a "sick" computer. (I am running Windows 8.1 and IE 11).

[Ron_Green]

If you select 'Save' does it prompt you for the folder to save it?

Have you searched all of C:\ for that filename?

IE should be saving things to your Downloads folder - is there anything in there? 

It could be a sick computer, but you may try a free copy of Chrome to see if the problem persists.

ron

[QIAOMIN_Q_]

Hello Gordon,

Have you also tried the online installing? If you still got downloading problems, it would be helpful if you can provide some screenshot for this problem.

Thank you.
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QIAOMIN.Q
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