Cannot install firmware for Creative VF0800 v2.38.5

[Kevin_C_]

I have an AMD FX8320 Processor on Windows 8 x64

The camera's various devices are detected properly in the device manager, I've also tried both USB 3.0 ports on the pc.  I've also tried uninstalling the camera's components unplugging the device and re-plugging it in after installing the SDK.

I am able to see the camera from the windows camera app and see both the colour and depth feeds.

None of the demos in the SDK demo center will run either.

Is this problem because the SDK requires an INTEL Gen 4 processor, while I have a very recent AMD processor?  If that's the case, this is unfortunate...

[MartyG]

Hi Kevin!  

No, it's not that the firmware program needs a Gen 4 CPU.  It's just unfortunately rather random about what machines it will install on and which it won't.  I even set up an entire forum thread devoted to the subject, as numerous people were unable to install it, myself included.

https://software.intel.com/en-us/forums/topic/536472

In my own case, I was able to successfully install it once I started using the new free pre-release version of Windows 10 as my project OS.

https://software.intel.com/en-us/forums/topic/536530

[Kevin_C_]

Unfortunately, installing a new OS is not currently a good option / solution.

[MartyG]

I totally understand, Kevin.  I only went to Windows 10 myself because I couldn't afford to pay to upgrade my machine from Windows 7 to 8.1, so skipping ahead with a free download of the preview version of Win 10 was my only option to stand a chance of getting the camera working.

[Kevin_C_]

Can someone from Intel please provide a fix for this or get in contact??

The app development contest is expecting submissions Dec 17 and I'm dead in the water without this camera working / firmware being detected.

[Sahil_Kariyania_]

Hi Kevin,

• Please check your for your USB 3.0 drivers. Make sure your camera connected to native USB 3.0 Hub, Not to any third-party controller. (as example, asus motherboard comes with one native Hub & one ASMedia controller Hub). Because of majority of developers having problem with third party controllers.
• Update your DirectX Drivers & Runtime Components to the latest.

Don't worry about processor, It has what depth camera needs (processor with SSE4.2 instruction set enabled).

Thanks

[Vitalii_P_]

Please help with a similar situation , installed Windows 8.1, first camera was working , 
but very bad mistakes and one demo application did not work for more than 3 seconds, 
I tried to flash the camera by downloading firmware from the site. during flashing the camera, 
disconnect and application firmware issued an error saying that the flash can not . 
The camera is defined only as a set of microphones and stitched . What can I do in this case?

[Vitalii_P_]

operating system
Microsoft Windows 8.1 Professional 64-bit
CPU
AMD Phenom II X4 955 48 ° C
Deneb 45nm technology
ROM
14,0GB 2-Channel DDR3 @ 664 MHz (9-9-9-24)
mainboard
ASUSTeK Computer INC. M5A78L-M / USB3 (AM3R2)