Depth and IR stream stop working

[Maltsev__Anton]

Hello!

I use realsense camera month ago and it worked fine. Yesterday I try to use it again, but it stop working correctly.
After i plug it in laptop Windows suddenly start to instal new drivers (everything have been installed before and work fine). With new drivers work only Color stream. Depth and IR not init.

I uninstal all software and download latest software and drivers:

• Driver and firmware from here - http://support.creative.com/Products/ProductDetails.aspx?catID=218&CatName=Web+Cameras&subCatID=231&subCatName=MIDI+Keyboards&prodID=22257&prodName=Intel+RealSense+Developer+Kit&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_22257,VARSET=CategoryID:218&
• DCM from here - https://software.intel.com/en-us/intel-realsense-sdk/download
• SDK from same location

After this i have same error with all depth|IR streams:

​Camera is working, i don't think it's hardware problem. If i uninstal DCM, i can have strange stream:

Version with everything work fine month ago - intel_rs_sdk_offline_package_r_3.1.0.85181.exe

[Maltsev__Anton]

I find the problem. Probably solution will help:

You should plug RealSense and uninstall all cameras from system, that correspond with it. Probably when camera was badly connected Windows start to block it whis strange drivers. When i delete camera from screenshot. everything start working

[Hasan_A_]

I'm assuming you re installed the DCM and SDK after deleting the cameras from the Device Manager? 

[Maltsev__Anton]

No, delete from DM is enough