Doesn't detect the SR300

[fabian_b_]

My system (HP ProDesk 600 G2 DM) with following details

• i5 6500T
• Win 10pro (10586)
• 8GB RAM
• USB3

doesn't detect the SR 300 correctly. In the Device-Manager are the Audio-Input and Audio-Controller listed, but no Imaging-Device. My try to install the DCM setup ends at the second step with the information 'no real sense camera is connected'.

so, whats worng with my system or SR300?

[Xusheng_L_Intel]

Where did you get this camera? I assumed you maybe have the camera with old FW. Thanks!

[fabian_b_]

I ordered directly by Intel.

Order number: CLK00213947

If I really get a camera with old FW, what should I do to get it run?

[Xusheng_L_Intel]

Since the computer cannot detect the SR300, can you try it using different USB 3.0 port or different machine so we can find if it is hardware defect? Thanks!

[fabian_b_]

I tried to use all other USB 3.0 ports, but I get no different result. Furthermore I tried to detect the SR300 with two other maschines (only 4th gen. processor), again the same behavior.

The result is in every case I tried the same. -> NO camera, but microphone is available