F200 IR and Depth streams not working

[Elad_P_]

Hello.

Using the SDK samples, I can see the RGB streams but not the IR and Depth streams. I get Init failed on those.

I have tried uninstalling and reinstalling the SDK and DCM.

I tried both USB 3.0 ports on the back panel.

I'm attaching a bunch of support files I think may assist such as the SDK info (the PC2 file), and logs I managed to activate from the SDM management utilities.

V4 of the SDK on a Win10 64.

CPU: i3-4170

Board: Asus H81M-A

Bios: 2105 x64

Thanks,

Elad

[Ariska_Hidayat]

If my experience when I use windows 10 the first time. I also experienced the same problem. I am also confused what to do. Then I uninstall the old version and some apps related to realsense. Then install again DCM and SDK. Restart and then update windows. After that realsense camera can work well. thx

[Xusheng_L_Intel]

We are investigating this issue and will keep you post when we find root cause. Thanks!

[Elad_P_]

Hi David,

Is there any update on this?

Can it be a hardware issue with the F200?

[joab_s_]

I've got the same problem ,
I didn't find the solution yet, 

 but my guess is maybe the device (camera) is not getting enough power, because I tried on my notebook that has 4 RAM, CORE 3 4th and it didn't work, then I tried on another notebook more new than my notebook that has 16 RAM , CORE 7 and it worked.

[Elad_P_]

Thanks Joab.

Can you say what is the make and model of the notebook it did work on?