F200 stream crashes shortly after initialization

[Johny_C_]

Hello Forum,

While using the Capture Viewer I can stream for a few seconds until the stream aborts with either the error codes -3, -301 or -202.

I have tried using a different USB-Ports and installing different versions of the DCM and SDK; in vain. Also restarting the realsense service or rebooting could not solve this issue.

Although installing the software worked without problems.

Setup:

Device: Lenovo T540p
OS: Win 10 x64
CPU: i7-4700MQ @ 2.40GHz
RAM:8GB
Graphic Card: Nvidia GeForce GT 730M

current DCM: 1.4.27.41944
current SDK: 6.0.21.6598

How shall I proceed in getting the camera to work? Any advice, tips or tricks?

Thanks alot in advance

[Xusheng_L_Intel]

Could you following those steps @https://software.intel.com/sites/landingpage/realsense/camera-sdk/v1.1/documentation/html/index.html?sdkinfo_logging_control.html and send me the log? It will help me to find if it is camera HW issue or not. Have you tried different apps in the SDK?

[Johny_C_]

I have attached the logs.
Yes, I have tried various apps. All give me the message "Init Failed".

[Xusheng_L_Intel]

Thanks for the logs. We will look at the logs and see if it is HW issue. Thanks!