Failing to run the camera for most SDK samples

[Andrei_P_]

Hi,

I had quite some issues with the camera to make it work properly. Running on Windows 8.1 on a USB 3.0 port. I activated the SDK logs with WARN level and the recurrent message I get is :

k.libpxcsession(     src\session.cpp: 263)      PreloadLibrary ERROR - !!! Error preloading C:\Program Files (x86)\Common Files\Intel\Intel Software Manager\intel64\intelremotemon.dll"
k.libpxcsession(     src\session.cpp: 263)      PreloadLibrary ERROR - !!! Error preloading C:\Program Files (x86)\Common Files\Intel\Intel Software Manager\intel64\intelremotemon.dll"
k.libpxcsession(lude\core_metadata.h:  95)     QueryBufferSize ERROR - failed on md
k.libpxcsession(lude\core_metadata.h:  95)     QueryBufferSize ERROR - failed on md
libpxccamera_mf(  src\camera_mf2.cpp: 949)     QueryDeviceInfo ERROR - failed on didx >= 0 && didx < devices.size()
libpxccamera_mf(  src\camera_mf2.cpp: 949)     QueryDeviceInfo ERROR - failed on didx >= 0 && didx < devices.size()
k.libpxcsession(lude\core_metadata.h:  95)     QueryBufferSize ERROR - failed on md
k.libpxcsession(lude\core_metadata.h:  95)     QueryBufferSize ERROR - failed on md
k.libpxcsession(lude\core_metadata.h:  95)     QueryBufferSize ERROR - failed on md
k.libpxcsession(lude\core_metadata.h:  95)     QueryBufferSize ERROR - failed on md
k.libpxcsession(     src\session.cpp: 263)      PreloadLibrary ERROR - !!! Error preloading C:\Program Files (x86)\Common Files\Intel\Intel Software Manager\intel64\intelremotemon.dll"
k.libpxcsession(     src\session.cpp: 263)      PreloadLibrary ERROR - !!! Error preloading C:\Program Files (x86)\Common Files\Intel\Intel Software Manager\intel64\intelremotemon.dll"
k.libpxcsession(lude\core_metadata.h:  95)     QueryBufferSize ERROR - failed on md
k.libpxcsession(lude\core_metadata.h:  95)     QueryBufferSize ERROR - failed on md
ssdk.libpxccore(rc\corescheduler.cpp: 300)int::SignalSyncPoint ERROR - sts = -301
ssdk.libpxccore(rc\corescheduler.cpp: 300)int::SignalSyncPoint ERROR - sts = -301
ssdk.libpxccore(rc\corescheduler.cpp: 300)int::SignalSyncPoint ERROR - sts = -301

[...]

I've seen -301 code means "Execution aborted due to errors in upstream components" but I'll need a bit more to understand what's going on.

I've installed everything as specified on the installation notes. My CPU is an i7-3930K (3rd gen) - only diff from the requirements.

I would also like to add I've been able to run the simple camera streams viewer for a long period of time, and it (usually) works fine, BUT @10-15 FPS instead of the 30 advertised.

Thanks,

Andrei

PS : I've attached the informations from USBView (from the Debugging Tools for Windows).

[Shubhankar_P_]

Hi Andrei!

I ran all the samples from the development kit browser and all of them are working fine for me. I have a 2nd Gen Intel i7-2670QM processor running Windows 8.1 Pro on it. So the processor mustn't be a problem.  

Posting my config in the picture below

Shubhankar Potdar

[steve-vink]

Very useful to know, thanks. I have posted this information in the main compatibility thread here:

https://software.intel.com/en-us/comment/1806992#comment-1806992

[Andrei_P_]

I see I'm not the only one having issues running the camera.

Some even have those with the strict hardware config.

Would be nice if we can have some kind of support so we can actually do something with the cam. I know time is a constraint and it's not an easy task to satisfy everyone, but it would be a shame to have been selected to execute our idea and not be able to because of something that we cannot control (hardware).

Thanks,

Andrei

[Colleen_C_Intel]

Andrei,  We need more details before anyone can attempt to help you. The USB3 is presumed working if you got the camera streams to work and the installation must have worked if you got them to work. So is your only issue the slow FPS? The samples are not written with performance in mind, just illustrative of functions. So if you would like more assistance, please state which module or what code you have written is having issues and exactly what the issues are.

[Andrei_P_]

Hi, thanks for the reply. To be clearer, everytime I launch a sample from the SDK, it crashes almost immediately when the camera gets initialized and starts running. Sometimes I get to see a few frames, sometimes it crashes instantly when the camera gets initialized. In any case, it doesn't work more than half a second. At this point I can see/hear the USB notification of the camera being disconnected/reconnected when it happens. The only program that worked with the camera was the camera viewer tool, where I can see the streams correctly (as long as the resolution is not too high). The log message above is what happens when the SDK samples crash. Thanks, Andrei