I need help,I have installed SDK but can,t run sample application

[林松_庞_]

In accordance with https://software.intel.com/zh-cn/intel-realsense-sdk/download ,I was downloaded and installed DCM2.0,

Next, Installed SDK 5.0.3.187777 and reboot after intelled.

Now, I run sample application ,there is a error :

And the next picture to show my device manager info and DCM installed info.

Added: In 2D application to run RGB camera is no error, but in 3D mode to run depth camera will make application init falied.

[zhang_y_]

Hi 松林 庞，

Please provider error information. I think many guys help you when you translate ch to en.

[Colleen_C_Intel]

Unfortunately your user directory name can ONLY contain english alphabet characters.

[林松_庞_]

Hi Colleen, I used default path(C:\Program Files (x86)\Intel\RSSDK) to install.Is it OK ?

[Colleen_C_Intel]

the problem is the user folder. Can you create a user with an English name and try installing again for that new user and see if the samples run.

[林松_庞_]

Thanks ,I'll reinstalled to an English folder to test.

[林松_庞_]

Hi Colleen, I used The Chinese version of widnows Windows8.1 pro for 64bit,  is this error?

[Colleen_C_Intel]

Chinese version of 8.1 pro 64 bit should be fine.

[林松_庞_]

Hi, Colleen.

Chinese version of 8.1 pro 64 bit should be fine.

No, Chinese version of 8.1 pro 64 bit ,user folder name is Chinese.

Did you test this version? Are you using English version of Windows?

[林松_庞_]

Thans for all helps! I run the application not in 4th Generation Intel® Core™ Processor.