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Intel(R) Software Manager startup error

Aleksey_Y_1
Beginner
‎07-08-2016 03:39 AM
310 Views

Hello

I have a problem with ISM from Parallel Studio 2016 as well as from 2015 studio:

It doesn't start with message:

./ism 
Intel(R) Software Manager startup error. Please see /tmp/intel.ism.user.error.log for details.

 /tmp/intel.ism.user.error.log:

/bin/bash: line 1:  1134 Aborted                 (core dumped) /opt/intel/ism/bin/intel64/ismcore 2> /tmp/intel.ism.user.error.log 1>&2
much data requested from _XRead
[xcb] This is most likely caused by a broken X extension library
[xcb] Aborting, sorry about that.
ismcore: xcb_io.c:735: _XRead: Assertion `!xcb_xlib_too_much_data_requested' failed.

<!--break-->

/tmp/intel.ism.user.redhat3.localnet.tesis.com.ru_07.08.12.53.48.2016.log:

INFO 2016-07-08T12:53:48 0 ========== Intel(R) Software Manager [ version  2.0.018 ] logging started ==========
   INFO 2016-07-08T12:53:48 0 Qt Versions: build version = 5.4.0 ; run version = 5.4.0
   INFO 2016-07-08T12:53:48 0 "ISMSettingsManager::load(): loading app settings from /home/user/intel/ism/app.conf"
   INFO 2016-07-08T12:53:48 0 "ISMSettingsManager::load(): trying to load user settings from /opt/intel/ism/bin/intel64/../../user.conf"
   WARN 2016-07-08T12:53:48 1 "ISMSettingsManager::load(): file does not exist: /opt/intel/ism/bin/intel64/../../user.conf"
   INFO 2016-07-08T12:53:48 0 "ISMSettingsManager::load(): trying to load user settings from /home/user/intel/ism/user.conf"
   INFO 2016-07-08T12:53:48 0 "ISMSettingsManager::load(): loading user settings from /home/user/intel/ism/user.conf"
UNKNOWN 2016-07-08T12:53:48 Unable to create single instance.
   INFO 2016-07-08T12:53:48 0 "ProxyManager::setProxy(): set auto configuration"
   INFO 2016-07-08T12:53:48 0 DataProviderManager::readPluginPaths: looking for plugins in  ("/opt/intel/ism/bin/intel64/../../plugins/intel64")
   INFO 2016-07-08T12:53:48 0 DataProviderManager::readPluginPaths: found plugin spec:  "/opt/intel/ism/plugins/intel64/dataprovider.irc/manifest.xml"
   INFO 2016-07-08T12:53:48 0 PluginSpec::read: reading plugin spec:  "/opt/intel/ism/plugins/intel64/dataprovider.irc/manifest.xml"
   INFO 2016-07-08T12:53:48 0 PluginSpec::loadLibrary(): loading the plugin:  "/opt/intel/ism/plugins/intel64/dataprovider.irc/libism.dataprovider.irc.so"
   INFO 2016-07-08T12:53:49 0 PluginSpec::loadLibrary(): plugin is loaded:  "/opt/intel/ism/plugins/intel64/dataprovider.irc/libism.dataprovider.irc.so"
   INFO 2016-07-08T12:53:49 0 ApplicationViewer::ApplicationViewer(): system tray is supported by OS
   INFO 2016-07-08T12:53:49 0 DataManager::getAllData(): starting new thread
   INFO 2016-07-08T12:53:49 0 Internal::ProviderWorker::doCheckForUpdate(): CFU thread started
   INFO 2016-07-08T12:53:49 0 DataManager::setRunning(): set worker running
UNKNOWN 2016-07-08T12:53:49 called checkForUpdate(): previous CFU was 16/06/29  12:49
   WARN 2016-07-08T12:53:49 1 "ISMSettingsManager::setProperty(): LastCheckForUpdateDate = 2016-07-08T09:53:49.372Z"
   INFO 2016-07-08T12:53:49 0 TrustedStorageProvider::loadFlexNetLib(): flex_init() returns:  0
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::convertRegDb: trying to find and convert FNC db from ISM 1.0: path =  "/home/user/intel/ism/db"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::convertRegDb: convertation of all products in this location is done
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::convertRegDb: trying to find and convert FNC db from ISM 1.0: path =  "/opt/intel/ism/db"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::convertRegDb: convertation of all products in this location is done
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: peruser= true ; db path= "/home/user/intel/ism/db"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: peruser= false ; db path= "/opt/intel/ism/db"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: found product =  "{2316DB6B-18E5-4E70-806A-63652CF3399C}.ini"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: check if product has been auto-uninstalled
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: AUTOUNINSTALL flag is OFF, continuing
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: found product =  "{26DB63FD-79D4-4E2C-9536-574C7548E8DE}.ini"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: check if product has been auto-uninstalled
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: AUTOUNINSTALL flag is OFF, continuing
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: found product =  "{4F7DE9F3-FAC9-4A1B-82CA-8325AD419C82}.ini"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: check if product has been auto-uninstalled
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: AUTOUNINSTALL flag is OFF, continuing
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: found product =  "{6B2C280E-EBFE-4AAB-84D7-0CFDA4B2099D}.ini"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: check if product has been auto-uninstalled
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: AUTOUNINSTALL flag is OFF, continuing
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: found product =  "{84F76E10-EFD1-45DD-B30F-D2AA4F0AFA33}.ini"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: check if product has been auto-uninstalled
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: AUTOUNINSTALL flag is OFF, continuing
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: found product =  "{9A6B3619-D88D-4922-ACEC-743A10B93577}.ini"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: check if product has been auto-uninstalled
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: AUTOUNINSTALL flag is OFF, continuing
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: found product =  "{9D80F1FB-B4EC-4116-9B6A-71D984123D1E}.ini"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: check if product has been auto-uninstalled
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: AUTOUNINSTALL flag is OFF, continuing
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: found product =  "{CB2AA2C3-F557-4397-A0BD-F4F47A10F842}.ini"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: check if product has been auto-uninstalled
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: AUTOUNINSTALL flag is OFF, continuing
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: found product =  "{EA810EC5-2566-4491-BAE1-1E968E9A31B2}.ini"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: check if product has been auto-uninstalled
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: AUTOUNINSTALL flag is OFF, continuing
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: found product =  "{EB4E7FA1-926C-4CC1-B747-E20FC79F386F}.ini"
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: check if product has been auto-uninstalled
   INFO 2016-07-08T12:53:49 0 LocalDataBaseManager::readProductsDb: AUTOUNINSTALL flag is OFF, continuing
   INFO 2016-07-08T12:53:49 0 LicenseFileScanner::getSerialNumbersList: scanning directory:  "/opt/intel/licenses"
   INFO 2016-07-08T12:53:49 0 LicenseFileScanner::getSerialNumbersList: scanning file:  "***.lic"
   INFO 2016-07-08T12:53:49 0 LicenseFileScanner::getSerialNumbersList: scanning file:  "***.lic"
   INFO 2016-07-08T12:53:49 0 LicenseFileScanner::getSerialNumbersList: found SN:  "***"
   INFO 2016-07-08T12:53:49 0 LicenseFileScanner::getSerialNumbersList: scanning file:  "***.lic"
   INFO 2016-07-08T12:53:49 0 LicenseFileScanner::getSerialNumbersList: found SN:  "***"
   INFO 2016-07-08T12:53:49 0 LicenseFileScanner::getSerialNumbersList: scanning file:  "***.lic"
   INFO 2016-07-08T12:53:49 0 LicenseFileScanner::getSerialNumbersList: found SN:  "***"
   INFO 2016-07-08T12:53:49 0 LicenseFileScanner::getSerialNumbersList: scanning file:  "***.lic"
   INFO 2016-07-08T12:53:49 0 LicenseFileScanner::getSerialNumbersList: found SN:  "***"
   INFO 2016-07-08T12:53:49 0 LicenseFileScanner::getSerialNumbersList: scanning directory:  "/home/user/intel/licenses"
   INFO 2016-07-08T12:53:49 0 SerialNumberManager::matchSnAndProducts: start
   INFO 2016-07-08T12:53:49 0 SerialNumberManager::matchSnAndProducts(): validate status of sn =  "***"
   INFO 2016-07-08T12:53:49 0 "NetworkManager::call_CheckSNVsMediaIDList: sn=[***];mediaIdList=[5X9;6DV;9RW;BPG;CX2;L5B;NFD;NSN;RBC]"
UNKNOWN 2016-07-08T12:53:49 QSslSocket: cannot resolve TLSv1_1_client_method
UNKNOWN 2016-07-08T12:53:49 QSslSocket: cannot resolve TLSv1_2_client_method
UNKNOWN 2016-07-08T12:53:49 QSslSocket: cannot resolve TLSv1_1_server_method
UNKNOWN 2016-07-08T12:53:49 QSslSocket: cannot resolve TLSv1_2_server_method
UNKNOWN 2016-07-08T12:53:49 QSslSocket: cannot resolve SSL_select_next_proto
UNKNOWN 2016-07-08T12:53:49 QSslSocket: cannot resolve SSL_CTX_set_next_proto_select_cb
UNKNOWN 2016-07-08T12:53:49 QSslSocket: cannot resolve SSL_get0_next_proto_negotiated
UNKNOWN 2016-07-08T12:53:49 QSslSocket: cannot resolve EC_KEY_new_by_curve_name
UNKNOWN 2016-07-08T12:53:49 QSslSocket: cannot resolve EC_KEY_free

uname -a
Linux redhat3 2.6.32-358.el6.x86_64 #1 SMP Tue Jan 29 11:47:41 EST 2013 x86_64 x86_64 x86_64 GNU/Linux

I use linux machine remotely without hardware acceleration.

 

 

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4 Replies
Devorah_H_Intel
Moderator
‎07-08-2016 10:08 AM
310 Views

Hello Aleksey,

Thank you for your report. I am sorry that you are having trouble with Intel Software Manager.

ISM startup issue is being investigated. I will keep you updated on the progress.

Thank you for your patience,

 

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Devorah_H_Intel
Moderator
‎07-08-2016 10:52 AM
310 Views

Hello Aleksey,

I use linux machine remotely...

Remote ISM startup is not supported.

ISM UI requires OpenGL. Its extensions should be configured in remote clients.
Please try launching ISM on the system natively and not through remote connection.

 

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Aleksey_Y_1
Beginner
‎07-14-2016 05:45 AM
310 Views

Thank you for help, Devorah 

The problem was solved using software renderer OpenSWR.

Devorah H. (Intel) wrote:

Remote ISM startup is not supported.

ISM UI requires OpenGL.

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Devorah_H_Intel
Moderator
‎07-14-2016 10:39 AM
310 Views

I am happy to hear that your issue was resolved. Thank you for the update.

Regards,

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