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Intel RealSense always shows "Software not running properly" after install Scratch extension SDK

jim_l_2
Beginner
‎08-17-2016 11:09 PM
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I have an issue while using RealSense for Scratch, it always show "Web Runtime is either missing or not properly installed. Please restart PC after installation even all the installation is correct" I tried several times but got the same result.  Anyone got the same problem ?

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Yuri_S_1
Beginner
‎08-18-2016 01:54 PM
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Yep, and I couldn't get it to work either, and considering the enormous support we get from Intel, I gave up...

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Gal_A_Intel
Employee
‎11-28-2016 04:43 AM
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Hi guys,

Please try the following:

1. Uninstall RealSense dcm (driver) and RealSense Runtime.

2. Install the last version of dcm from here:  Intel® RealSense™ Depth Camera Manager

3.  Install RunTime from Scretch website.

Best Regards
Gal Av
Intel Corporation

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