Intel Software Manager "Cannot connect to update server"

[John_Leonard]

Since 4/28/2015 we've been getting "Cannot connect to update server" from ISM when we try to check for updates. Last successful check was on 4/23/2015. We get this same error on 6 systems. We have one user who has upgraded to Intel Composer 2015, and we don't get the error on that system.

Have tried turning off firewall and checked FIPS settings, which are not set, to no avail.

Manually downloading and installing updates works fine. What can we do to get ISM working again?

Here's the excerpt from ism.log:

4/28/2015 10:57:23 AM : 4 : MESSAGE :  Add License message: Title=Intel(R) Visual Fortran Composer XE 2013 SP1 ; Type=Subscription ; Status=Ok
4/28/2015 10:57:23 AM : 4 : MESSAGE : Number of valid Licenses: 1
4/28/2015 10:57:23 AM : 4 : MESSAGE :  Add License message: Title=Intel(R) Math Kernel Library 11.1 ; Type=Subscription ; Status=Ok
4/28/2015 10:57:23 AM : 4 : MESSAGE : Number of valid Licenses: 1
4/28/2015 10:57:23 AM : 4 : MESSAGE : Getting list of Updates and Messages from FNC Server for product {0E6F32BA-81D5-4AA1-B33D-D43D761C5779}
4/28/2015 10:57:24 AM : 4 : ERROR   : Can not connect to Notification server
4/28/2015 10:57:24 AM : 4 : MESSAGE : Number of valid Updates: 0
4/28/2015 10:57:24 AM : 4 : MESSAGE : Number of valid Product News messages: 0
4/28/2015 10:57:24 AM : 4 : MESSAGE : Updates message details from local store for product {0E6F32BA-81D5-4AA1-B33D-D43D761C5779}
4/28/2015 10:57:24 AM : 4 : MESSAGE : Updates message details from local store for product {2FF6F6D1-2214-42BF-821E-11CA32C3D785}
4/28/2015 10:57:24 AM : 4 : MESSAGE : Updates message details from local store for product {D5C40721-91DB-4014-9DAA-1B52EFE38690}
4/28/2015 10:57:24 AM : 1 : ERROR   : RunWorkerCompleted: failed
4/28/2015 10:57:24 AM : 1 : MESSAGE : C:\Users\sid\AppData\Local\Intel Corporation\Intel® Software Manager\messages.xml is Saved successful
4/28/2015 10:57:24 AM : 1 : MESSAGE : == AppMode: Context mode of checking for new updates
4/28/2015 10:57:24 AM : 1 : WARNING : CloseByCmdLine: Close application
4/28/2015 10:57:24 AM : 1 : MESSAGE : Pause all downloads by app
4/28/2015 10:57:24 AM : 1 : MESSAGE : C:\Users\sid\AppData\Local\Intel Corporation\Intel® Software Manager\history.xml is Saved successful
4/28/2015 10:57:24 AM : 1 : MESSAGE : C:\Users\sid\AppData\Local\Intel Corporation\Intel® Software Manager\messages.xml is Saved successful
4/28/2015 10:57:24 AM : 1 : MESSAGE : Usage Information:[features][actions]4/28/2015 10:57:24 AM : 1 : MESSAGE :  ===>>> Close Intel® Software Manager 1.0.46.24840

[Feilong_H_Intel]

Hi John,

Please let me know version number & update number of your product(s).  Are you connect to internet via a proxy?

Thanks.

[Dario_S_]

Same problem here. I am on a Windows machine directly connected to internet (so no proxy), no FIPS, and firewall is not blocking anything. I have rarely used (and updated) educational versions of Intel Parallel Studio XE 2013 SP1 Update 2 2013_sp1.2.021 with:

Advisor XE 2013 Update 5 13.1.50

Composer XE 2013 Update 5 2013.5.198;

Composer XE 2013 SP1 Update 2 2013_sp1.2.176

Amplifier XE 2013 Update 15 13.1.15

Inspector XE 2013 Update 9 13.1.9

[Feilong_H_Intel]

I've entered this issue to our problem-tracking database, along with all the information I have so far.  If you have more details about this problem, please feel free to post here.

Thanks.

[Feilong_H_Intel]

There is one thing you may want to check.  ISM uses proxy settings from Microsoft Internet Explorer.  Please make sure your proxy settings are good.  I'll let you know once I get an update from engineering team.

Thanks.

[John_Leonard]

We have:

Intel Parallel Studio XE Composer Edition for Fortran Windows
Intel MKL 11.1
Intel Visual Fortran Composer XE 2013 sp1
Intel(R) Visual Fortran Intel(R) 64 Compiler XE for applications running on Intel(R) 64, Version 14.0.2.176 Build 20140130

There is no proxy set.

One of our users upgraded to the 2015 version and ISM resumed working for them.

[Steve_L_2]

Any update on this?

I've got the same problem.  No proxies, IE settings are fine...

[Peter_D_1]

Has this issue been fixed yet?  I am looking for SP1, but am unable to find.
 

[IV11]

It looks like the most simple workaround is to install an "Intel Software Manager" package from Parallel Studio XE 2015 - it perfectly downloads updates for Parallel Studio XE 2013 as well. And does not require any license by itself.

If you do not want to install other products from XE2015, you can manually unzip and install only "\installs\composer_xe\999\ism\"  (there might be other number, instead of "999") from the installer package (e.g. with 7z) of the new intel composer.

[John_S_9]

i3v wrote:

It looks like the most simple workaround is to install an "Intel Software Manager" package from Parallel Studio XE 2015 - it perfectly downloads updates for Parallel Studio XE 2013 as well. And does not require any license by itself.

If you do not want to install other products from XE2015, you can manually unzip and install only "\installs\composer_xe\999\ism\"  (there might be other number, instead of "999") from the installer package (e.g. with 7z) of the new intel composer.

Confirmed and works.

[Feilong_H_Intel]

Hi i3v,

Thank you for sharing the workaround!

[David_R_3]

Hello All,

From where can I download the  "Intel Software Manager" package from Parallel Studio XE 2015 , so that I can use this workaround?

Thanks.

[Feilong_H_Intel]

David R. wrote:

Hello All,

From where can I download the  "Intel Software Manager" package from Parallel Studio XE 2015 , so that I can use this workaround?

Thanks.

As i3v said, you need to download IPS XE 2015.  And then extract ISM from it.