Intel Unite Hub 4.0 not loading (Error ID5) on Dell Optiplex 7070

[RWagn9]

I'm getting an error code ID5 when trying to boot the application on my Dell Optiplex 7070: https://www.dell.com/en-us/work/shop/desktops-n-workstations/new-7070-micro/spd/optiplex-7070-micro

I have called Dell Support, and they have confirmed the system is Unite Capable (as well as their website says so). The device has the appropriate Gen 9 vPro chip installed (System Service Tag: 5SB5PX2). Everything is up to date, and the system is running Windows 10 Pro.

Does anyone have troubleshooting steps for this here?

[Nikky_P_Intel · Accepted solution]

Hi Robert,

Thank you for raising this query, we best prefer you to post your query in the below forums for better communication:

https://forums.intel.com/s/topic/0TO0P00000018NLWAY/intel-unite-app?language=en_US

Regards,

Nikky Priya

Intel Developer Zone

[RWagn9]

Thanks, I'll move over there and continue this.

Appreciate the help.