Intel VTune Amplifier XE for Windows 2013 update 16 fails on license error

[David_Eberly]

I received an email on March 15, 2014 about the availability of Intel VTune Amplifier XE for Windows 2013 Update 16.  I downloaded successfully.  When I try to install, the usual dialog with "Do you want to use existing activation" does not appear as it normally does.  Instead, I get a dialog about entering a serial number or trying other options.  I selected "Choose alternative action" because I have have a valid license file.  Then I selected "Use a license file".  In the next dialog, I browse to the license file and select it.  I get a dialog with "The license file provided is invalid".

I launched the Intel Software Manager to see what it reports.  VTune Amplified XE 2013 shows up as "valid support".  I rebooted my computer just in case some other component failed, retried the installation, but get the same dialog about invalid license file.

Any help is appreciated.

Thanks.

[QIAOMIN_Q_]

Hello Dave,

I have sent you the new license file as i said in a private message to you ,plese let me know if this works.

Thank you.
--
QIAOMIN.Q
Intel Developer Support
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User forums:                   http://software.intel.com/en-us/forums/

[David_Eberly]

QIAOMIN Q. (Intel) wrote:

Hello Dave,

I have sent you the new license file as i said in a private message to you ,plese let me know if this works.

Thank you.
--
QIAOMIN.Q
Intel Developer Support
Please participate in our redesigned community support web site:

User forums:                   http://software.intel.com/en-us/forums/

Yes, that worked.  I renewed my subscription through TechXTend in October 2013 but never received from Intel a new license file.  The name of the license file you sent is the same as mine, but a “diff” of your file and mine shows the next expiration date.

Thank you.

[QIAOMIN_Q_]

Hello Dave,

Good to hear that ,let me know if this is still a problem for you.

Thank you.
--
QIAOMIN.Q
Intel Developer Support
Please participate in our redesigned community support web site:

User forums:                   http://software.intel.com/en-us/forums/