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36 Views

Invalid Serial Number for Parallel Studio 2017

Hi all.

I submitted a request of an academic license for Parallel Studio 2017 and received an e-mail

with the serial number and a link for download, but during license activation I get a message that says

my serial is invalid. I also tried to activate with the .lic file I received by email but the same problem occurs.

Does anyone know possible reasons for that ?

 

Thanks,

Fred

 

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2 Replies
Soflen_S_Intel
Employee
36 Views

Hi Frederico,

Are you using the license for "Educator Intel(R) Parallel Studio XE Cluster Edition for Linux* Version: 2016" to install "Intel(R) Parallel Studio XE 2017 Cluster Edition for Linux*"?

If so, you're the second case I heard.

I will check with our engineers about this issue.

Best regards,

Soflen

36 Views

Dear Soflen.

I received an automatic e-mail with serial number and a link to download

"Educator Intel® Parallel Studio XE Cluster Edition for Linux* 2016" but the "Download Now" buttom

pops up a dialog box with parallel_studio_xe_2017.tgz ...

I've already tried to use this serial number for parallel_studio_xe_2016_update3.tgz but got the same

"invalid serial number" message. I've checked my hardware ID and it seems to be correct. I really don't have

any clue about what might be happening.

Thanks for your attention and best regards,

Fred

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