Is my R200 defect or not ?

[Dante_O_]

Hi,

i have bought a Robotic Development Kit... but I can't get R200 to work.

I have followed tutorials and forum's post... but the problems remains:

1) When i connect r200 to USB3 port.. no led blinks... if i connect to usb2 port a led blinks once.

2) In windows 10, after installation of driver and SDK... the camera test fails (see screenshot)

3) In windows 7, i see r200 installed in control panel but the camera test doesn't see my r200

4) In ubuntu 14.10... i followed this tutorial: https://01.org/developerjourney/recipe/intel-realsense-robotic-development-kit#step7

but in step 7 i have an error: "Cannot access /sys/class/video4linux"

.... it is a firmware issue or a camera defect ?

thanks for support and

best regards

Dante

[RBang]

Hi Dante,

It seems like you might be describing a hardware issue if the camera doesn't work on either Windows 10 nor Ubuntu 14.10. I would recommend attempting to RMA the unit by emailing click.support@intel.com.

[Kilian_B_]

I got this error once when my camera did not get enough power. Did you use an extension cord to connect the camera to the usb port?

[Dante_O_]

Thank you Rishabh and Kilian,

no.. i connect the camera to usb 3.0 port with only usb 3 cable of the box. I tried 4 USB ports.