My license for Intel Parallel Studio XE 2015 Cluster Edition doesn't work for 2016 version

[tintomara]

Hi

I got a license for Intel Parallel Studio XE Cluster Edition thru Intel Modernization Enablement Program. It is active to 26 June 2016.

However, this license doesn't work with the 2016 version of the Parallel Studio XE Cluster Edition.

Is it possible to provide me with a license that will allow me to use the 2016 version?

Thank you in advance!

Best regards,

Kim

[Light_Intel]

Hi Kim,

Your license for Intel® Parallel Studio XE Cluster Edition for Windows* Version: 2015 is a special promotional license and cannot be automatically upgraded although you still have active support. The best course of action will be to contact the person who gave you that license and ask him to issue you a new promotional license for 2016. If you wish I can escalate your request to him.

Regards,

Noga

Intel Developer Support 

[tintomara]

Hi Noga,

Thanks for your reply. Please escalate my request to the provider of my license as I haven't received any reply after my initial contact ten days ago.

Best regards,

Kim 

[Light_Intel]

Hi Kim,

I sent your request to the responsible party who issued your original license. Please update this ticket if you need more help or if you issue is resolved.

Regards,

Noga

[tintomara]

Hi Noga,

Thanks for your help. I got a new license now.

Best regards,

Kim

[Light_Intel]

Super. Glad your issue was resolved.

Regards,

Noga

[Light_Intel]

This issue had been resolved. If you have a similar issue, please start a new thread.