New installation stuck at Initializing

[Steve_S_4]

Hi,

Just downloaded XDK build 2893 on Mac OS X El Capitan. When I launch the app it shows the splash screen and "Initializing" but that's all that happens.

How can I help troubleshoot this, and/or is this a known issue?

[PaulF_IntelCorp]

This is not a known issue. I run also on El Capitan with no problem. Are you still experiencing this issue?

[Steve_S_4]

Hi Paul,

Yes, I'm still experiencing it.

I actually found a workaround which is to disconnect from the Internet (eg turn off WiFi) before launching, and it will launch OK - though it errors that it failed to load the list of curated services (obviously due to no network to fetch it).

Any time I launch it while connected to the Internet it will hang on the "Initializing" screen until I turn WiFi off, then it continues onward, and shows the IDE.

Let me know if there's any way I can help troubleshoot this further?

Steve

 

[PaulF_IntelCorp]

This sounds like a proxy issue. Does this FAQ help at all? https://software.intel.com/en-us/xdk/faqs/general#bad-proxy

[Steve_S_4]

Hmm, I've tried it from two different ISPs, and neither of them are proxying the traffic. What's the host/port it's trying to connect to, so I can make sure I'm able to connect?

[PaulF_IntelCorp]

It's reaching for Amazon but I honestly do not know what URL or port number is being used... If I can find out I'll let you know.

[PaulF_IntelCorp]

Steve, I think this is the wrong URL feed I'm giving you, now that I reread your post, but it is one of the feeds that the XDK will attempt to read from. This one has a backup built into the XDK, so it's not so noticeable if it fails, but the one that I believe your message refers to should be coming from a similar location.

It will go to https://appcenter.html5tools-software.intel.com/api/v3.0/redirect/feeds/release-2015-ww51/cordova-plugins/feed.json From there it will redirect to https://s3.amazonaws.com/xdk-feeds-production/release-2015-ww51/cordova-plugins/feed.json