No response from Premier Support

[Matthew_H_6]

I posted a request for support in the Premier support area.  It has been 14 days and no one form Intel has responded.  Is this typical?  How can I get someone to review my issue?

[Devorah_H_Intel]

Hello Matthew,

Please send me the ticket number via Send Author a Message link. I will look into it for you.

Regards,

[Loc_N_Intel]

Hi Matthew,

Let me investigate the issue you have reported in Premier. I will get back to you as soon as possible.

Thanks,

[Loc_N_Intel]

I just sent a message to you. Thank you.