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Not receiving the license file upon request by email

Jess
Beginner
‎07-01-2015 07:26 AM
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I am following the instructions from: https://software.intel.com/en-us/articles/resend-license-file and trying to get the license file sent to my email address. However, I get the helpful message: "Error: Operation complete successful" which is confusing. The license file is never sent. Could you please help me to understand why this is? I am trying to install the Parallel Studio XE 2016 Beta.
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Feilong_H_Intel
Employee
‎07-01-2015 08:00 PM
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Hi Jess,

I'm trying to send you license file manually.  However, I found no license under your  email.  Could you please let me know the serial number?  Please send it me via Private Message.

Thanks.

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