Not receiving the license file upon request by email

[Jess]

I am following the instructions from: https://software.intel.com/en-us/articles/resend-license-file and trying to get the license file sent to my email address. However, I get the helpful message: "Error: Operation complete successful" which is confusing. The license file is never sent. Could you please help me to understand why this is? I am trying to install the Parallel Studio XE 2016 Beta.

[Feilong_H_Intel]

Hi Jess,

I'm trying to send you license file manually.  However, I found no license under your  email.  Could you please let me know the serial number?  Please send it me via Private Message.

Thanks.