Parallel Studio XE Professional Edition 2016 installation crash

[Mattias_B_]

Intel® Parallel Studio XE Professional Edition 2016 (Trial) web-install fails (chrashes) at "Loading config_itac.xml". And i am running it as Admin and all that shit. I did try the full version and it also failed the same way. I tried to bypass it by renaming config_itac.xml. But the next xml (config_advisor.xml) generated the same result.

Setup: Windows 10 Pro x64
Intel Core i7 920
VS2013 and VS2015

Regards

/Mattias

[Devorah_H_Intel]

Hello,

I am sorry to hear that you are having issues with installation. In order to investigate this further can you provide installation log files found in AppData\Local\Temp\pset_tmp_PSXE2016_$USER.NAME_*.log  where the last part is the timestamp. Please note that the directory might be different on your system.

Thank you,

[Mattias_B_]

Here a log file from the installation...

[Devorah_H_Intel]

Thank you for the log. I will investigate this further and update you.

Regards,

[Mattias_B_]

What i can add is that I targeted temp dir to a Ramdisk. Thought that might have had something todo with it.

I have had some issues with installing things. I tried with a physical disk temp dir, but it generated the same result.

I can point out that both system and user (TMP, TEMP) env variables targets the same folder. and its not....\App****.

This is due to system is an SSD drive and i wanted to spare some token writes to it and also save space.  I dont imagine

this can compromise the installation but it is an deviation from normal Win env.

Regards

/Mattias

[Devorah_H_Intel]

Hello,

Install crashed during processing ISM component previously installed on the system. It is possible that  ism.msi is broken. The first step to try is to reinstall this component.  We’d like to know the version of the pre-installed ISM:

Please follow these steps:

Find C:\Program Files (x86)\Common Files\Intel\Intel Software Manager\ism.exe

Right click on it, Properties, Details, Product version

Please send us the version of ISM for further investigation.

Thank you,

[Mattias_B_]

There is no ism.exe int C:\Program Files (x86)\Common Files\Intel\Intel Software Manager. not even the folder \Intel Software Manager.

There is one though in C:\Users\Mattias\AppData\Local\Intel Corporation\ism_current\  (v 2.0.019.0) ism2.exe (v 2.0.019.24114)

Im beginning to suspect what the issue might be. I did try the PS 11 XE some time ago. And when i uninstalled it didnt remove ism.exe. I removed it manually. Windows 10 is very picky from where to launch applications. Its very strange location for an download app to be in. I suspect some sort of access voilation to that folder, but im just guessing. To me it looks like a temporary installation of ISM. So im guessing some sort of reinstallion of ism is needed, once again im guessing ;)

Best Regards

Mattias

[Mattias_B_]

I did a simple test just removed the folder with ISM in temporary. I didnt matter, exactly the same result. That follows the issue cant be in the ISM.EXE. Not directly atleast.

[Devorah_H_Intel]

Hello Mattias,

Thank you for the information on ism version. I sent you the private message earlier with the further instructions.  

Regards,