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[RESOLVED] Intel XDK login and authentication experiencing problems as of June 20...

PaulF_IntelCorp
Employee
555 Views

This issue was resolved in the middle of Sunday, the 21st. The system is now working correctly. We are very sorry for the outage.

---- original post ----

...logging into the XDK and authenticating with App Preview is working intermittently. The login and authentication system continues to experience issues. It is unclear, at this time, how long it will take to resolve this issue. Please have patience while this issue is being worked on.

As of Sunday the 21st there was some progress made with the login system, but there still appears to be some problems. Some people have been able to login, some have not and some are experiencing long delays. Please continue to have patience as this issue is worked on. Sorry, but I have no precise details on he problem, only that there is a known issue, that the issues is being worked on and there is no firm estimate as to when it will be fully resolved.

Also, regarding the offline behavior of the XDK, this is a known issue (that it does not behave well when working offline) and is something we have been working to improve with each release of the XDK. We are working to make offline use smoother (working without an Internet connection). However, there are some features of the XDK that simply cannot work without an Internet connection, to it is impossible to make the entire product work in an offline mode.

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21 Replies
Rainer_S_
Beginner
522 Views

I do hope you will change the sdk to work offline. 
This has taken too long for something we depend upon.
Or rather depended, since unreliability is not something I can afford. 

 

Gaurav_D_
Beginner
522 Views

I am also facing this problem. Not sure what is the issue.

Getting below error when I click on Account button in XDK:

"The login and authentication system is experiencing problems. It is unclear, at this time, how long it will take to resolve this issue. Please have patience while this issue is being investigated."

Attached is the screenshot. It will be good if Intel can fix it ASAP, not able to build apps because of it.

 

Regards.

Gaurav

http://www.gaurav-dhiman.com

Sam_Suresh
Beginner
522 Views

How sad!

Just install to test it out and found it is down. Why cant it work offline? And sync when connected? Something to think of!

Usman_S_
Beginner
522 Views

how come i could login here but everytime i hit Signup or Login on the app it shows the message, it should work offline and sync later, come on guys i am on a deadline here :S

Pavel_L_
Beginner
522 Views

I have the same problem

Dario_C_
Beginner
522 Views

Some sort of "local limited build system" is a foundamental feature we need. XDK is a great tool (and this is one of the greatest forums I've ever seen), but this limitation doesn't allow XDK to be used in a real production workflow.

Dario_C_
Beginner
522 Views

Some sort of "local limited build system" is a foundamental feature we need. XDK is a great tool (and this is one of the greatest forums I've ever seen), but this limitation doesn't allow XDK to be used in a real production workflow.

Igor_P_1
Beginner
522 Views

Hi all,

I am new to this forum and Intel XDK. I just installed Intel XDK to evaluate and eventually recommend to my team for mobile apps development, but ... I can not even evaluate, how to recommend for production use ???

All developers should wait for Intel to resolve internal issues? Does it make sense, or I understood something wrong?

Can anybody comment and explain please.

Thank you

Igor

Mark_Zeng
Beginner
522 Views

@Igor, no you're not wrong. Yes everyone now unable to proceed with work and this is not cool. Intel XDK team should really consider Offline workable of XDK. Luckily I'm using Ionic and now I'm using Ionic View to test my project. At least work can still on.

Mark_Zeng
Beginner
522 Views

Even local app Wifi testing, still need to login. This doesn't make sense at all.

Michael_O_2
New Contributor I
522 Views

I am experiencing the same issue. Offline mode is really needed on the intel XDK.

PaulF_IntelCorp
Employee
522 Views

Thanks for the feedback regarding offline operation, we are aware of that limitation and have been making changes to the product to address this issue. Some (not all) of those changes are coming, ironically, in the next scheduled release; there are, as many of you have pointed out, many other offline improvements that can be made. We will continue to improve on this aspect of the product (working offline) in future releases of the product.

At this time the authentication system is still not working correctly. Again, there is no estimate as to when this will be resolved.

luis_r_2
Beginner
522 Views

hola saludos tambien presento el mismo problema saludos desde venezuela www.barinasventas.com

Joe_W_Intel1
Employee
522 Views

It should be back up now, though there may still be some issues with App Preview logins.  We'll keep at it.  Again, thank you for your patience!

Joe

 

Dario_C_
Beginner
522 Views

Working here, thank you guys!

Mark_Zeng
Beginner
522 Views

Thank you.

Harold_A_
Beginner
522 Views

Tuve el mismo problema este domingo. En algún momento logre acceder al programa pero no pudo generarme el spk de mi app. Después ya no me dejó entregar a mixpanel de control incluso no pude ver mis proyectos anteriores. 

Venkatesh_K_1
Beginner
522 Views

Hi,

I'm experiencing log in issues. It was working for some time before last night but since then suddenly I got the loading screen and saw authentication issue message. Guys I'm at the verge of critical delivery time, please help asap.

Thanks,

Venkatesh N

Swati_S_Intel1
Employee
522 Views

@Venkatesh, What error are you getting?  Please make sure your internet connection is proper. Not sure if you are a new user, but If you are a new user, you have to verify your email before you can login. If you are still experiencing the issue send the screenshot of your error and private message your account username and email.

manishkumar_s_
Beginner
301 Views

2 hours and still can't open intel xdk. aarghhhhh. please solve the problem or suggest me the alternative.

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