Received renewal email with old date

[Camiel_Vanderhoeven]

I just renewed my Parallel Studio XE (which expired on April 17th, 2015). I almost immediately received the renewal email, but unfortunately it reads

Thank you for renewing your support services for the Intel® Parallel Studio XE Professional Edition for C++ Windows*. This renewal entitles you to Intel® Premier Support services and product updates through April 17, 2015.

And indeed, on the registration center website, the old date of April 17th still shows.

[Jennifer_D_Intel]

Hello,

Can you please send me your serial number in a private message?

Thank you,

Jennifer

[Camiel_Vanderhoeven]

Hi Jennifer,

I received another email message 8 hours later, and all is fine now. Thanks!

[Light_Intel]

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