I faced the same problem when I connected SR300 to a laptop.
But, when I used an USB 3.0 extension cable for SR300, it worked well.
I have no idea why it could solve the problem...
Just for your information.
Can you try the new Intel® RealSense™ Depth Camera Manager v220.127.116.1137? Can you attach a picture of the SR300 cameras that are different? I am looking into the error code you are getting when using the librealsense.
Looking at the picture it looks like your first camera (Right) is an Intel® RealSense™ SR300 Camera. I believe the second camera (Left) is an Intel® RealSense™ F200 Camera. To Verify this, please connect both cameras to the computer and open Device Manager, the cameras should be listed under "Imaging devices".
I am still trying to reproduce your issue with the RealSense library. Regarding the 2in1 system, i will check to see what 2in1 systems we validated with the RealSense Cameras.
Thank you for your support.
My environment is as follows:
I tried both SDK and librealsense.
Although they detected the SR300, they could not capture RGBD data.
When I used an extension USB cable for the SR300, the following popup window appeared.
"Installing Intel(R) RealSense(TM) Camera SR300 Virtual Device"
After installing the virtual device, the SR300 worked well.
But once I rebooted, the popup window appeared again to install the virtual device.
I would appreciate your help again.
It seems that we are facing the same problem.
The reason might be because we are using a laptop.
I also tried to run "cpp-tutorials-2-streams example" in a desktop PC. It worked well.
I attached a screen capture of the device manager of my laptop.
It looks no problems in my laptop...
I have very similar problem. On my Windows 7 64x system, my SR 300 was recognized as RGB camera, but I obviously could not install drivers. So I updated to Windows 10. Drivers installed, but can not run any example, get init error, can not even make sr300 work as simple webcamera anymore. Somites inside device list, all 4 devices are present (rgb, depth, vitual controller, camera), sometimes only rgb and depth, no virtual controller, which is very odd.
At first I thought that I have USB 3.0 issue, but it seems like a drivers issue to me? Can anything be done about that? Are many people having similiar issue, should I wait for the solution, or report this properly?
I have tested the SR300 in multiple systems, NUC, Mac Mini, and a Dell Laptop all with Windows 10. Unfortunately I am unable to see the issue following the steps provided by Mike. Can you guys provide additional information on your system configuration that can help us replicate this behavior?
I would need the following information:
Mike, as far as suggesting which 2in1 to buy, just make sure the PC meets the recommended specifications for the RealSense Camera.
Recommended Specifications (http://click.intel.com/intelrrealsensetm-developer-kit-featuring-sr300.html):
Mike Z. wrote:
In my case, I bought 51 SR300's. I tested these SR300's using the same software on the same PC and same USB port, and got different results:
1) Some don't acquire data at all.
2) The others have this issue randomly, sometimes work ok, sometimes don't start streaming, sometimes give "Timeout" error after acquiring some frames.
So I think these SR300's can not provide reliable functions, i.e. have quality problems.
This week, I got additional two SR300 sensors (Totally I have four SR300 sensors.)
I tried to run librealsense's sample program.
All four worked.But when I plugged them to different USB3.0 ports, they did not work.
JESUS E. (Intel) wrote:
I would need the following information:
Windows Version and Build Number: Windows 10 Pro (Ver. 1511, OS Build 10586.545)
Version of Depth Camera Manager installed: SR300 18.104.22.16837
Bios Version：American Megatrends Inc. 1.05.07 10/12/2015
Model of PC: Mouse computer NEXTGEAR-NOTE i5710GA2 (http://www2.mouse-jp.co.jp/scripts_corp/structure_print.asp?Q_ID=ST608300209)
Processor Model Number: Intel(R) Core(TM) i7-6700HQ CPU@2.60GHz
Thank you :)
Ok, I found the issue. New installer is NOT AUTO UPDATING FIRMWARE.
I had to find old one, update, only THEN latest installer gave me firmware update option.
It must be some bug with installer.
The librealsense product is only experimental at this point and thus is not an official Intel product therefore we cannot support it. According to https://github.com/IntelRealSense/librealsense, "The Intel® RealSense™ Cross Platform API is experimental and not an official Intel product."
For your issues with the RS SDK and the DCM, please run the SDK_Info tool that is provided with the SDK according to the instructions found here: https://software.intel.com/sites/landingpage/realsense/camera-sdk/v1.1/documentation/html/index.html...
Please respond attaching the zip file of the directory of logs when done.
Also take a look at the release notes for the SR300 camera for known limitations regarding USB 3 port connections and firmware updates. https://downloadmirror.intel.com/25044/eng/sr300_3_2_release_notes.pdf
Thank you for the logs. We are currently evaluating the logs to determine a root cause. Meanwhile, there are other steps you can try to check if the problem is with your SR300 cameras or your MacBook system.
1. Try connecting your SR300 cameras to a computer system with a 6th Generation Intel Core Processor i5 or above.
2. Upgrade your Windows 10 OS to the latest build (10586 or above).
Please let us know if you still have problems on a system with a newer processor and updated Windows 10 OS.
Intel Customer Support
To ask a stupid question.. Have you tried a completely different PC Hardware setup?
The reason I ask is that we have had many F200 and SR300s here.. and there are a few machines that the cameras just don't play well. Mostly we believe it is related to the USB 3.0 chipsets.I have a ASUS laptop that has never worked!
If you haven't, try some different hardware and see if this changes the behaviour.