Serial number already been registered

[Mouronval_A_]

Hi,

Our system administrator retired last year.
He registered our Intel Compiler 3 years ago but I have no access to his account.
So I tried to create a new account and register the product again to have support but I can't
("Our records indicate that the serial number you provided has already been registered. Please check your records and try again)
How can I have support for this kind of trouble ?
Regards,

Anne-Sophie

[Ron_Green]

in this scenario we can transfer ownership of the license to you.  i will work in private messages with you to accomplish this.

ron

[Ron_Green]

transferred license.closing.

ron

[Mike_S_2]

I have same issue, please contact me - sodainc@qwest.net --- is it possible to have more than one POC ?

[Wim_Vanderbauwhede]

I have the same problem: I registered Intel® C++ Composer XE for Linux* in 2011, received the license, but the system does not recognize the email I used for that registration ("please enter a valid email address"). I have an account which has a "valid email address" so I'd like to transfer the license to that account.

Thanks,

Wim