Setup Wizard ended prematurely

[Mark_R_2]

While performing the upgrade to XDK this morning, it crashed during the installation process.

I have tried to uninstall the program so that I could install the newest version but the Setup Wizard ends prematurely with:

failed_to_extract_archieve and failed_to_open_archieve.

To install this program at a later time, run Setup Wizard again.  click FINISH to exit the wizard.

I have restarted my Windows7, 64bit PC several times and tried to uninstalled XDK to no avail.

Any assistance to resolve this would be appreciated.

[PaulF_IntelCorp]

Take the following steps to completely uninstall the XDK from your system:
-- from the Windows Control Panel, remove the Intel XDK

then:
> cd %LocalAppData%\Intel\XDK
> del *.* /s/q

then:
> cd %LocalAppData%\XDK
> copy global-settings.xdk %UserProfile%
> del *.* /s/q
> copy %UserProfile%\global-settings.xdk .

then:
-- goto xdk.intel.com and select download link
-- download and install the new XDK

[Gary_S_]

Hi Paul

I'm also having serious problems getting xdk going again, can you explain this part, sorry having trouble with the rest here.

Thanks

then:
> cd %LocalAppData%\Intel\XDK
> del *.* /s/q

[John_H_Intel2]

Those lines on the cmd prompt will change to that directory and then delete the files located there.

What seems to be the trouble you are facing? 

[Gary_S_]

XDK was very buggy, I restarted a few times but still had problems getting back to other pages I created.  The page pane would eventually come back blank.  Most of the problems started when I updated the XDK.  I decided to just re install but haven't been successful removing it and getting it going again.

[Christopher_S_]

I was able to get a successful installation after using the setup executable created in the tmp Windows directory.

Simply launch the installer and let it load up, but instead of pressing next, hit cancel to close it. Navigate to your Windows tmp directory by opening up the file explorer and typing in %tmp% in the address bar, (including the percent symbols). Look for a recent directory containing the intel xdk setup and launch it from the tmp directory. It should work from there. If the xdk installer seems to remove the tmp directory after it is closed, so it might need to be copied out of the tmp directory and run elsewhere.

If the installer is failing at the very end, you could try opening up a task manager and ending the installer task right before it removes all of the components it just installed. That, along with running the setup from the tmp directory, did the trick for me.

[Tim_L_3]

I'm on a locked down machine.  I was shocked that I was able to install the XDK.  It was kind-of funny when I found out I couldn't UNinstall it.  Needless to say, when I started having this same issue it got quite frustrating.  However, I remembered that the XDK runs using Node.  Specifically an application named nw.exe.  Once I went into the Task Manager and ended the nw.exe process, I was able to install just fine.  Evidently, the XDK install looks for the nw.exe (Node Webkit) process and thinks that's evidence of the Intel XDK running.

[PaulF_IntelCorp]

Tim -- thanks for that observation. I'll report it to our install team.