The image is frozen

[Meng_M_]

Dear all, 

I have a very unhappy experience with the real sense camera V2. I don't know why the the image is frozen suddenly even when I just run the capture view. At the beginning, I tried to unplug and plugin the camera several times and it worked for some time if I always keep the capture view running. But from last week, I don't know why the camera only work about 10 seconds even when I just run the capture view. I don't why? could you please help me or give me some clu?

I download and install the newest sdk(4.0.0.52526) depth camera Manager(1.3.20) and my OS is windows8.1 

[samontab]

It may be somehow related to the drivers.

Uninstall the SDK and the DCM with the camera plugged in, then install the SDK and the DCM again. And reboot.