- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I got an educators license by email and am trying to install: I get the following error message with username and last 4 of the product code blanked out:
Intel(R) Parallel Studio XE 2016 Update 2 Cluster Edition for Windows* Setup Wizard ended prematurely because of an error(s).
Windows Installer failed to configure product:
Error message: The specified account already exists.
Error code: 1603
Product code: 1E0C7916-6116-4F31-8B5C-7C4C12F6****
Module name: parallel_studio_xe_2016_update2_setup
Installer logs location: C:\Users\[username]\AppData\Local\Temp\pset_tmp_PSXE2016_[username]\2016.04.06_13.03.05_0000188c\log\
What can I do?
- Tags:
- Development Tools
- Intel® License Manager for FLEXlm*
- Intel® Software Development Products Registration Center
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
I'm a TCE in Intel.
My email is soflen.shih@intel.com.
Please send me the log and the license's SN.
Thanks and regards,
Soflen
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
I've got the feedback from our backend:
Please ask customer to find original package of installed Composer XE 2013 SP1 (package 190) and uninstall it by launching setup.exe from package.
And then try to install PSXE 2016 again.
Best regards,
Soflen
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
Any update on this one? Were you able to uninstall and reinstall successfully?
Regards,
Noga - Intel Developer Support
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page