Uninstalling of Intel Composer XE 2013 Update 5 and Update 6 fails due to error in licence checking code

[pbkenned1]

IPS issue #6000070409: 'Uninstalling of Intel Composer XE 2013 Update 5 and Update 6 fails due to error in licence checking code'

Does the DLR team have any suggestions:

=============customer problem report===========

Uninstalling fails due to error in licence checking:

ISSA(e) [13:52:51.047] | (9697.228): issa::Parser::error: factor: syntax error
ISSA(i) [13:52:51.047] | (5729.297):
LicenseHandler::validateSerialNumber():_____________:_____________
ISSA(e) [13:52:51.047] | (5729.326): LicenseHandler::validateSerialNumber(): Failed to
validate serial number prefix
ISSA(i) [13:52:51.051] | (5265.1097): RegCenterAdapter: hmac_hash(): calculated
ISSA(i) [13:52:51.051] | (5265.410): RegCenterAdapter::RecordLicenseInstallData3() -
_____________:RPB:w: Intel(R) Core(TM) i7-2620M CPU @
2.70GHz::feature_disabled:4Q7Y::w:INTEL64:ESD:Intel(R) Composer XE 2013 Update 6 for
Windows*::::UNKNOWN:NONEVAL:UNKNOWN

The error is of the same type for both Update 5 and Update 6.

I have tried to remove them from C:\Program Files (x86)\Common Files\Intel\Licenses one
by one, but this does not help.

Why is there chekcing of license in an uninstall-procedure??

==================end customer problem report

Thanks,

Patrick

[Hubert_H_Intel]

I followed up with the customer in IPS issue #6000070409. Problem solved.

[Light_Intel]

This issue has been resolved in private communication. If you have a similar question please start a new thread to ensure your issue is being addressed in a timely manner.