code composer xe installer hangs on license file

[Ryan_D_1]

I am trying to provision a machine with code composer xe, running on Ubuntu 14.04 LTS.  On a different machine, I had installed these tools under Ubuntu 12,04 LTS, and they worked ok after a 14.04 upgrade, so I'm assuming that an original install to 14.04 should be ok.

When I run the install.sh, the installer hangs after accepting the license agreement, and hangup seems to be below, with check of license data. However, my intention is to use a trial license, but I can't get to those menus.

I have previously installed IPP 8.0.0.61 successfully on this machine before doing this install.

I'm running as sudo root.

installer I'm running is l_ccompxe_online_2015.1.133.sh

get_chklic_value: result is /home/englab/cc_studio_2013/cpp_studio_xe_2013_sp1_update3/./pset/32e/../tools/chklic.x64

I ran the chklic.x64 by itself, and it produces this. 

englab@uav-pa-ubuntu3:/tmp$ /home/englab/cc_studio_2013/cpp_studio_xe_2013_sp1_update3/./pset/32e/../tools/chklic.x64 -r

========================================================================

License file = </usr/local/flexlm/licenses/license.dat>

========================================================================

License file = <Trusted Storage>

　

WARNING: Enable Trusted Storage failed (flexnet error code 2). Trusted Storage based license could not be supported

0

[Hubert_H_Intel]

You may check your system for existing .lic and .dat files and (temporarily) remove them for the time of installation. The installer most likely hangs due to existing (outdated) license files on your system.
Regards, Hubert.

[Ryan_D_1]

I've checked for that, and even un-installed the prior ipp installation. I don't have any .lic or .dat files.  I get the same hang.  Seems the installer creates an /opt/intel/licenses folder, and is either looking for a license file there, or expecting to get one downloaded.

Could you explain what the installer is trying to do after I "accept" :  is it trying to find a license on my system locally, is it trying to talk to the intel reg. center ?  This would help me figure it out.

[Hubert_H_Intel]

Did you check the INTEL_LICENSE_FILE variable which is also included in the searches?

You may check also /tmp if there is enough space (a few GBs required for installation) and delete (or backup) unused files from /tmp.  This will not immeadiately impact the installer, but the license check-out later when you invoke the compiler which checks metadata of /tmp files.

When the installer "hangs" you may open another terminal and check the process list. Most likely you will find the chklic tool running.

Hubert.

[Ryan_D_1]

I do see chklic running.  It seems the installer is making an /opt/intel/licenses folder, and there is nothing in it.  This folder doesn't exist prior to running the installer.  I don't understand what chklic wants, I should not be expected to have a license file at this point.

I don't see any INTEL_ environment variables.

the .log files in /tmp indicate

issa

LicenseHandler::getLicenseFileDir() -- /opt/intel/licenses

LicenseHandler::GetCheckLicCode()TS

pset

ACTIVATION_EXISTS_LIC with value ""

ACTIVATION_TRIAL_LIC_EXP with value "NA"

[Hubert_H_Intel]

Yes, on a new installation, the installer creates the /opt/intel/licenses directory to store the license file there, but only if you run a (sudo)root installation. With user installation, the installer creates it under $HOME/intel/licenses. Has the installer created /opt/intel/licenses or is there an access problem (is /opt on your system)?.

[Ryan_D_1]

here is content of issa log file in /tmp after about 6 minutes after the accept:

2015-03-13 11:58:50: INFO: LicenseHandler::getLicenseFileDir() - UID0
2015-03-13 11:58:50: INFO: LicenseHandler::getLicenseFileDir() - /opt/intel/licenses
2015-03-13 11:58:50: INFO: LicenseHandler::GetChkLicCode()TS
2015-03-13 12:04:56: INFO: LicenseHandler::GetChkLicCode(): chklic returned 10
2015-03-13 12:04:56: INFO: LicenseHandler::GetChkLicCode(): export LD_LIBRARY_PATH=/tmp/englab/l_ccompxe_2015.1.133/./pset/32e/../tools/32e; "/tmp/englab/l_ccompxe_2015.1.133/./pset/32e/../tools/32e/chklic" -a -f"CCompL" -f"CComp" -p"i86_r" -p"i86_re" -p"it64_lr" -p"it64_re" -p"amd64_re"  -c"TS" 2>/dev/null
2015-03-13 12:04:56: INFO: LicenseHandler::GetChkLicCode(): 10
2015-03-13 12:04:56: INFO: LicenseHandler::GetChkLicCode()TS
 

/opt/intel/licenses is blank

[Ryan_D_1]

the above repeats at 6 min intervals, what is chklic waiting for ?

[Ryan_D_1]

I reinstalled the Linux distribution on my machine, so it is starting clean.

I installed IPP 8.0.0.61, and did the eval license.  This worked.  The license manager seems to loop repeatedly on the PerfPrimL license check, but this only takes a few seconds, and installer continues and completes in reasonable time.

I then attempt install of code composer, and license manager attempting to check CComp, MKern, PerPrim (installed), ThreadBB.  Each call to chklic for these takes 6 minutes for some reason.  Return codes the same 0 for everything bu PerfPrimL, which returns 10.

The whole cycle repeats multiple times.  There are no license files in /opt/intel/licenses for me to remove, even temporarily.

Please advise how to satisfy the license manager for code composer for an eval license installation.

[Ryan_D_1]

thank you, the license file you sent me worked well, I'm up and running.

[ken-ichi_t_]

I have the same problem when installing parallel studio XE 2016 (education license) and/or XE2011 (purchased license) on CentOS 6.5. The point when hanging is the same as shown in the last line of /tmp/intel.issa.*.log:

2016-02-17 10:35:36: INFO: LicenseHandler::GetChkLicCode()TS

and of /tmp/intel.pset.*.log:

1455672369 - : get_chklic_value: result is /home/tmp/parallel_studio_xe_2016_update1/./pset/32e/../tools/32e/chklic

I deleted all files in /opt and /tmp/intel* before starting installation, but the same problem happened.

Could you suggest any possible solution for this problem except reinstalling Linux OS?

[Gordon_F_]

Hello,

I just bought Parallel Studio XE for Linux. I had an evaluation license before that expired and went ahead and bought it.

Now I'm having this same problem: after typing accept the installation hangs. I even tried deleting the old installation, but typing "top" I can see that chklic is running and going nowhere.

Can anybody help me?

Thanks.

[Hubert_H_Intel]

Please check your license path and remove all old or unused license files from:

/opt/intel/licenses (for (sudo)root installation) or ~/intel/licenses for user installation.

Regards, Hubert.

[Torres__Efrain]

Same problem here under Ubuntu 14.04. I removed all previously installed Intel's software and cleaned both /opt/intel/licences and ~/intel/licences, then rebooted to clean temporal files and the installer keep hanging during the "checking licences" step. 

I hope anybody can help with this.

Cheers