Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Robert_M__Münch
Beginner
194 Views

parallel_studio_xe_2018_cluster_edition_setup.exe / Installation fails

We are evaluating 2018 XE but I can't install it on my laptop system (OSX with VM) on an other system we can install the product.

The installer starts & extracts the files, and then just ends with a dialog stating: there was a problem...

Well, what now?

0 Kudos
3 Replies
Shailen_Sobhee
Employee
194 Views

Hello Robert, 

We need the install logs to investigate further. Now, just to be sure, your base system is OSX and you are installing on an OS inside a VM? Or are you installing PSXE on OSX which is running in a VM?

Thanks,

Shailen. 

Robert_M__Münch
Beginner
194 Views

Hi Shailen, yes, my base system is OSX and I'm running Windows-10 in a Parallels VM. I'm installing PSXE for Windows, inside the VM.

Where do I find the install logs?

Robert_M__Münch
Beginner
194 Views

Ok, the problem seems to be that extracting the temporary files to a shared folder of the VM isn't working. If I extract the files to c:\ which goes directly into a VM-HDD file, things work.

Maybe you can add this to the installation notes.

Reply