tried everything and camera will not work..... connects and disconnects

[Joseph_L_1]

    For nearly a week I have tried everything from uninstalling, rebooting and doing a fresh install with the camera connected... I have searched the forums and still have not located help on why the camera will work with something like face detection but not work on a working app like warrior wave... (  camera briefly lights up during startup then quickly turns off....) all signs point to it being installed even the three drivers in the device manager.... I'm using a 3.0 usb connection, my computer only has 3.0... but it still gives me the same start and stop situation....  Ive yet to locate another computer to test if the camera is faulty, but I suspect its not...

  My laptop specs are as follows...

Computer Manufacturer	Notebook
Computer Model	P770ZM
Operating System (O/S)	Microsoft Windows 10 (build 10240), 64-bit
Operating System Build (O/S)	10240
Operating System (version)	10.0.10240
System RAM	34 GB
CD or DVD Device
System Hard Drive Overview
System Total Storage Size:	1.8 TB
Local Disk D:\	931.4 GB
Used space:	3.4 GB
Free Space:	928.0 GB
Local Disk C:\	952.9 GB
Used space:	253.1 GB
Free Space:	699.8 GB

GRAPHICS INFORMATION
Graphics Product [1]	NVIDIA GeForce GTX 980M
Video Memory	4.0 GB

MOTHERBOARD INFORMATION
Manufacturer	not detected
Model	P770ZM
AA Number	not detected
BIOS Vendor	American Megatrends Inc.
BIOS Version	American Megatrends Inc. 1.03.06aRNS1
BIOS Release Date
System Memory	34 GB
Sound Card	Realtek High Definition Audio

PROCESSOR INFORMATION
Manufacturer	Intel
Model	Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Intel Processor analysis tools	Intel Processor analysis tools
CPU Speed	4.0 GHz
Link to Processor Specification	Link to Processor Specification

can anyone please help me get out of this hell hole of this camera not working as I bought it specifically to use with a program that needed a 3d depth camera for animation....

Is anyone else experiencing this and have somehow found a solution?   is it the extensible host controller for the usb port...   I thought upgrading to windows 10, it wouldn't be the same situation as it was with 8.1

[Wolfgang_F_]

You haven't any chance. The problem is INTEL. Without correct drivers you could not start the camera device.

I have tried by three mainboards, always by using virgin OS 8.1 and 10, included all Updates and new drivers. There has never been any  success. When you have perhaps a lot of luck, it can be that the three cameras were installed, but when you try to install SDK, they want not working und they are dissapearing suddenly. You mean that you can reinstall the camera,first you have to remove all drivers, then installation stop with failure -4.

Whats about the great announcements by Intel? You have payed for your camera device not working and then you have to wait ...playing with your fingers.

The problem isn't the connector of your computer, the problem is the Intel camera device with drivers not working with USB 3.0. Good luck! When it's required a USB 3.0 connector, Intel have to place available a device who's work together with required system.

[Ken_N_1]

I have this exact problem. It worked for a few days, and now the camera lights up and then goes out. When I open the windows 10 camera app, It works fine, but when I use the SDK to try to see the infared or 3d, it fails.

[Matthias_H_Intel]

not sure whether it's related, but have you tried restarting the RealSense DCM service?