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I have a server running an Intel C600+/C220+ SATA RAID Controller. It keeps marking drives as failed. I will replace the drive and rebuild the RAID and it runs fine for a little while and then fails again. At this point, I have replaced all of the drives at least once. I have swapped cables as well. This is for a production server for an SMB and I can't keep replacing drives. How do I resolve this issue?
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Hi BScri;
Greetings from Intel RSTe Community.
Please let us know when you’re ready to retake the topic of discussion.
On our previous reply, we have sent you the details indicated below, where we have reviewed some details on your Original Equipment (OEM) website ASUS* https://www.asus.com/Motherboards/P10S-WS/HelpDesk_Download/, also you might need to update your BIOS, please get it from this link: https://dlcdnets.asus.com/pub/ASUS/mb/socket1151/P10S_WS/BIOS/P10S-WS-ASUS-3701.zip?_ga=2.10117301.1041163128.1566926173-1374880803.1551807204, we’ve noticed your RSTe software was updated by your OEM, please download latest version from this link: https://dlcdnets.asus.com/pub/ASUS/mb/socket1151/P10S_WS/Driver/RAID_V4301542.zip?_ga=2.14918710.1041163128.1566926173-1374880803.1551807204.
For additional information, please help us by sending the System Reports for Intel® Rapid Storage Technology by following indication from following link: https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html
We recommend opening a support ticket, with your OEM, since they have the latest Drivers and Software to help you out on this matter; as the OEM, ASUS* is the main source of support for cases like this. Please bear in mind, products are manufactured by Intel®; however, as an OEM product, Intel® provides generic versions of hardware, software and drivers. Your OEM (ASUS*) is responsible for altered features, customization incorporated, or other changes made.
If there is anything else we can help you with, please let us know.
We will be looking forward to your reply.
Have a nice day.
Santiago A.
Intel® Customer Support Technician
A Contingent Worker at Intel
Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.
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Hi BScri;
Thank you for your reply to Intel RSTe Community.
Note taken on your comments about your vacation time for the next few days.
Please let us know when you’re ready to retake the case.
If there is anything else we can help you with, please let us know.
We will be looking forward to your reply.
Have a nice day.
Santiago A.
Intel® Customer Support Technician
A Contingent Worker at Intel
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Hi BScri;
Greetings from Intel RSTe Community.
Please let us know when you’re ready to retake the topic of discussion.
On our previous reply, we have sent you the details indicated below, where we have reviewed some details on your Original Equipment (OEM) website ASUS* https://www.asus.com/Motherboards/P10S-WS/HelpDesk_Download/, also you might need to update your BIOS, please get it from this link: https://dlcdnets.asus.com/pub/ASUS/mb/socket1151/P10S_WS/BIOS/P10S-WS-ASUS-3701.zip?_ga=2.10117301.1041163128.1566926173-1374880803.1551807204, we’ve noticed your RSTe software was updated by your OEM, please download latest version from this link: https://dlcdnets.asus.com/pub/ASUS/mb/socket1151/P10S_WS/Driver/RAID_V4301542.zip?_ga=2.14918710.1041163128.1566926173-1374880803.1551807204.
For additional information, please help us by sending the System Reports for Intel® Rapid Storage Technology by following indication from following link: https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html
We recommend opening a support ticket, with your OEM, since they have the latest Drivers and Software to help you out on this matter; as the OEM, ASUS* is the main source of support for cases like this. Please bear in mind, products are manufactured by Intel®; however, as an OEM product, Intel® provides generic versions of hardware, software and drivers. Your OEM (ASUS*) is responsible for altered features, customization incorporated, or other changes made.
If there is anything else we can help you with, please let us know.
We will be looking forward to your reply.
Have a nice day.
Santiago A.
Intel® Customer Support Technician
A Contingent Worker at Intel
Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.
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I should be heading there later this week. Sorry for the delay, i've been out on vacation. Thank you for the follow-up.
Ben
*Edited (Removed Personal Information)
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Hi BScri;
Thank you for your prompt reply to Intel RSTe Community.
We are available for support, awaiting your return.
We will be looking forward to your reply.
Have a nice day.
Santiago A.
Intel® Customer Support Technician
A Contingent Worker at Intel
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Hello BScri,
Greetings from Intel® RSTe community.
This is a friendly reminder this topic remains open, awaiting your reply.
Might you have any doubts on the information provided on our previous posts, please let us know at your earliest convenience.
We will be available to help you in any way we can.
Santiago A.
Intel® Customer Support Technician
A Contingent Worker at Intel
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Hi BScri,
Greetings from Intel® RSTe community.
This is to let you know, this community thread is being closed.
Please feel free to get back to Intel® communities, whenever you might feel necessary.
Have a nice day,
Santiago A.
Intel® Customer Support Technician
A Contingent Worker at Intel
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