C600+/C220+ SATA RAID Controller keeps failing drives, I need some help resolving this.

[BScri]

I have a server running an Intel C600+/C220+ SATA RAID Controller. It keeps marking drives as failed. I will replace the drive and rebuild the RAID and it runs fine for a little while and then fails again. At this point, I have replaced all of the drives at least once. I have swapped cables as well. This is for a production server for an SMB and I can't keep replacing drives. How do I resolve this issue?

[Santiago_A_Intel]

Hi BScri;

Thank you for your reply to Intel RSTe Community.

Note taken on your comments about your vacation time for the next few days.

Please let us know when you’re ready to retake the case.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

[Santiago_A_Intel · Accepted solution]

Hi BScri;

Greetings from  Intel RSTe Community.

Please let us know when you’re ready to retake the topic of discussion.

On our previous reply, we have sent you the details indicated below, where we have reviewed some details on your Original Equipment (OEM) website ASUS* https://www.asus.com/Motherboards/P10S-WS/HelpDesk_Download/, also you might need to update your BIOS, please get it from this link: https://dlcdnets.asus.com/pub/ASUS/mb/socket1151/P10S_WS/BIOS/P10S-WS-ASUS-3701.zip?_ga=2.10117301.1041163128.1566926173-1374880803.1551807204, we’ve noticed your RSTe software was updated by your OEM, please download latest version from this link: https://dlcdnets.asus.com/pub/ASUS/mb/socket1151/P10S_WS/Driver/RAID_V4301542.zip?_ga=2.14918710.1041163128.1566926173-1374880803.1551807204.

For additional information, please help us by sending the System Reports for Intel® Rapid Storage Technology by following indication from following link: https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

We recommend opening a support ticket, with your OEM, since they have the latest Drivers and Software to help you out on this matter; as the OEM, ASUS* is the main source of support for cases like this. Please bear in mind, products are manufactured by Intel®; however, as an OEM product, Intel® provides generic versions of hardware, software and drivers. Your OEM (ASUS*) is responsible for altered features, customization incorporated, or other changes made.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

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[BScri]

I should be heading there later this week. Sorry for the delay, i've been out on vacation. Thank you for the follow-up.

Ben

*Edited (Removed Personal Information)

[Santiago_A_Intel]

Hi BScri;

Thank you for your prompt reply to Intel RSTe Community.

We are available for support, awaiting your return.

We will be looking forward to your reply.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

[Santiago_A_Intel]

Hello BScri,

Greetings from Intel® RSTe community.

This is a friendly reminder this topic remains open, awaiting your reply.

Might you have any doubts on the information provided on our previous posts, please let us know at your earliest convenience.

We will be available to help you in any way we can.

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

[Santiago_A_Intel]

Hi BScri,

Greetings from Intel® RSTe community.

This is to let you know, this community thread is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day,

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel