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APiet3
Beginner
906 Views

Unter Windows 2016 bekomme ich iaStorE Fehlermeldung "I/O has failed" oder Fehlermeldung - siehe Details. Abgesehen von Backup scheint alles zu laufen. Wie kann man das fixen?

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 I/O on 0000000001003000000000003B1007C0000000000000000000000000000000000000000000000000 has failed. Quelle: iaStoreE

 

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1 Solution
Santiago_A_Intel
Employee
456 Views

Hello Apiet3;

 

Greetings from Intel® Rapid Storage Technology enterprise (Intel® RSTe) Community

 

For your information, our support is offered in English language. Please note, we are using a translation tool to read your posts; therefore, please be aware, there’s a possibility, the interpretation/translation of the issue, might not be 100% accurate.

 

We have reviewed this thread details as per the previous interactions with our agent. You have mentioned your system has an ASUS* P11C-e/4L Motherboard and your system is reporting an I/O error from iaStorE, this seems related to the SATA driver.  

 

We have found in the ASUS* support site, the latest SATA driver for your motherboard, please download and install the ASUS custom driver, follow this link for download: https://dlcdnets.asus.com/pub/ASUS/mb/socket1151/WS-C246-PRO/Driver/C24x_INTEL_RAID_V5.5.0.1334.zip

 

Current Issue from ASUS* is Version: Version 5.5.0.1334

 

Please note, the driver or software for your Intel® component might have been changed or replaced by your Original Equipment Manufacturer (OEM). We recommend you work with your OEM so you don’t lose features or customizations.

 

In order to understand your system better and help you with this issue, we would like to receive additional information, for this we have available the Intel® System Support Utility for Windows* (SSU), please go to https://downloadcenter.intel.com/download/25293/ when finished downloading it, open it and attach the log file obtained to your next reply.

 

Also, we would like to get additional details on the storage subsystem, physical and logical device configuration, etc. We have available the System Reports for Intel® Rapid Storage Technology, please follow this link to find the instructions to obtain a system report: https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html please send us the report obtained in your next reply.

 

We will be waiting for your response.

 

Have a nice day,

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

 

"Please be aware that the content on the websites provided is not controlled by Intel®. This information is offered for your convenience and should not be viewed as an endorsement by Intel® for the merchants or services offered there."

 

View solution in original post

6 Replies
SergioS_Intel
Moderator
456 Views

Hello Apiet3,

 

Can you please provide us the brand and the model of the server board that you are using?

 

Additionally, please provide us a screenshot of the error message.

 

Best regards,

Sergio S.

Intel Customer Support Technician

A Contingent Worker at Intel

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

APiet3
Beginner
456 Views

Hallo,

 

das Server-Mainboard ist ein ASUS P11C-E/4L

Danke

SergioS_Intel
Moderator
456 Views

Hello Apiet3,

 

We are currently checking on your question and will get back to you as soon as possible.

 

Best regards,

Sergio S.

Intel Customer Support Technician

A Contingent Worker at Intel

 

Santiago_A_Intel
Employee
457 Views

Hello Apiet3;

 

Greetings from Intel® Rapid Storage Technology enterprise (Intel® RSTe) Community

 

For your information, our support is offered in English language. Please note, we are using a translation tool to read your posts; therefore, please be aware, there’s a possibility, the interpretation/translation of the issue, might not be 100% accurate.

 

We have reviewed this thread details as per the previous interactions with our agent. You have mentioned your system has an ASUS* P11C-e/4L Motherboard and your system is reporting an I/O error from iaStorE, this seems related to the SATA driver.  

 

We have found in the ASUS* support site, the latest SATA driver for your motherboard, please download and install the ASUS custom driver, follow this link for download: https://dlcdnets.asus.com/pub/ASUS/mb/socket1151/WS-C246-PRO/Driver/C24x_INTEL_RAID_V5.5.0.1334.zip

 

Current Issue from ASUS* is Version: Version 5.5.0.1334

 

Please note, the driver or software for your Intel® component might have been changed or replaced by your Original Equipment Manufacturer (OEM). We recommend you work with your OEM so you don’t lose features or customizations.

 

In order to understand your system better and help you with this issue, we would like to receive additional information, for this we have available the Intel® System Support Utility for Windows* (SSU), please go to https://downloadcenter.intel.com/download/25293/ when finished downloading it, open it and attach the log file obtained to your next reply.

 

Also, we would like to get additional details on the storage subsystem, physical and logical device configuration, etc. We have available the System Reports for Intel® Rapid Storage Technology, please follow this link to find the instructions to obtain a system report: https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html please send us the report obtained in your next reply.

 

We will be waiting for your response.

 

Have a nice day,

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

 

"Please be aware that the content on the websites provided is not controlled by Intel®. This information is offered for your convenience and should not be viewed as an endorsement by Intel® for the merchants or services offered there."

 

View solution in original post

Santiago_A_Intel
Employee
456 Views

Hi Apiet3;

 

Last week we have provided links for downloading drivers from the ASUS* site; additionally we requested further details from your system in order to help you better with this topic.

 

Might you have any information you want to share with us, please do not hesitate to post your details in this community thread.

 

Have a nice day,

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

Santiago_A_Intel
Employee
456 Views

Hello Apiet3;

 

We have provided details on the main topic in this community thread, and our advice to contact your OEM.

 

Since we have no received response to our posts and recommendation for the issue reported, we are closing this discussion.

 

Please feel free to get back to Intel® communities.

 

Have a nice day,

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

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