Why is my masterkey invalid

[JMess4]

I purchased a laptop' from currys and it came with a masterkey for free software from Intel. I have tried to input his key on the website but it is saying key invalid. Please assist so I can get this sorted

Thanks

[JosafathB_Intel · Accepted solution]

Hello JMess4, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Software Starter Pack. If we infer correctly, please, visit the following site https://starterpack.intel.com/#/support, fill up the required information and submit the form. Thank you for your patience and understanding. Have a nice day. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation